Medical Assistant resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated and empathetic mother of two kids (former Medical Assistant) offering 30+ years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Data entry
  • First aid
  • Medical terminology
  • Stocking supplies
  • General housekeeping ability
  • Team management and supervision
  • Diagnostic procedures
  • Using a scale
  • Patient scheduling
  • Conflict resolution abilities
  • Analytical decision-making skills
  • Human anatomy and physiology
  • Communicating with patient families
  • STD counseling
  • Clinical applications
  • Quick problem solver
  • Valid IL. driver's license
  • Medical terminology knowledge
  • Calm and level-headed under duress
  • Inventory and supply management
  • HIPAA compliance
  • Charting expertise
  • Professional bedside manner
  • Documentation procedures expert
  • Understands medical procedures
Medical Assistant, 12/2018 to 04/2020
Project H.O.M.E.Philadelphia, PA,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Reviewed treatment sheets for completeness and accuracy.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Recorded vital signs and medical history for [Num patients each [Timeframe].
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Answered appointment calls.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Positioned patients for optimal comfort before procedures.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Communicated with patients by phone and via written correspondence.
  • Followed all principles of asepsis and infection control.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Coordinated and executed proper medical waste disposal.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Carefully prepared, reviewed and submitted patient statements.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Completed clinical documentation in accordance with agency guidelines.
  • Monitored patient stability by checking vital signs and weight.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Recorded vital signs and medical history for 20+ patients each day.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Sterilized medical equipment after each procedure.
Scheduling Manager , 02/2014 to 03/2017
City Of Boston, MaBoston, MA,
  • Faxed reports, scanned documents, developed spreadsheets and organized files for Alpha & Omega Medical Transportation.
  • Set and confirmed Doctor/Medical customer appointments.
  • Trained and oversaw a group of 3 scheduling coordinators.
  • Checked accuracy and integrity of system information and located missing details.
  • Collaborated with all outside vendors and served as the central point of contact.
  • Answered 50+ phone calls and emails per day.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Handled customer concerns, complaints and legal inquiries professionally to promote satisfaction.
  • Planned, budgeted and executed business development strategies to bring in new customers, enhance revenues and optimize profits.
  • Performed clerical duties such as answering phones/faxing/computer programs-charts-flow sheets, copier - all basic clerical and office duties.
  • Developed and updated scheduling policies covering all department activities.
  • Created customized charts, graphs and reports detailing business plans, trends, forecasts and results of strategic initiatives.
  • Set and confirmed doctor/medical appointments for clients.
  • Trained and oversaw a group of 4 scheduling coordinators.
Fleet Manager, 02/2014 to 03/2017
MastecKing Of Prussia, PA,
  • Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
  • Mitigated regulatory risks by working with inspection team to prepare for highway patrol investigations to ensure transportation protocol adherence.
  • Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazard opportunities.
  • Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
  • Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
  • Identified issues with work vehicles and put in maintenance requests with the shop department.
  • Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
  • Compiled medical incident reporting into database to accurately track issues for senior leadership.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely.
  • Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
  • Conducted bi-monthly safety meetings to share best practices that deterred operational risks.
  • Supervised employees to ensure optimal productivity in all job tasks and duties.
  • Minimized expense spending by procuring entire equipment inventory to ensure optimal cost savings.
  • Optimized fleet consistency by painting all on-road vehicles uniformly.
  • Strengthened branding initiatives by developing and implementing uniform fleet design using economical vehicle wraps.
  • Oversaw entire project protocol by inspecting and repairing bus components to implement corrective action.
  • Designed and built several vehicles to meet specific job requirements.
  • Communicated in a positive manner at all times with staff, including upper management and drivers to promote the building of lasting relationships.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
  • Diminished workflow downtime by managing minimum and maximum volume process to ensure equipment inventory met demand.
  • Secured optimal employee performance by managing reward and disciplinary programs.
  • Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
  • Streamlined operational efficiencies by supervising yearly equipment overhauls to drive improved inventory.
  • Recommended efficiency improvements through thorough analysis to reduce costs.
  • Reduced process lags by supervising maintenance employees while delegating assignments to ensure optimal productivity.
  • Aided senior leadership by generating daily reports to recommend corrective actions and improvements.
Education and Training
Certified Medical Assistant : Medical Assisting Program , Expected in 10/2018
Midwest Technical Institute - Springfield, IL
Certified Phlebotomist 1999 And Certified Nursing Assistant 1993: Healthcare , Expected in
Richland Community College - Decatur, IL
High School Diploma: , Expected in 05/1993
Macon High School - Macon, IL,

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Resume Overview

School Attended

  • Midwest Technical Institute
  • Richland Community College
  • Macon High School

Job Titles Held:

  • Medical Assistant
  • Scheduling Manager
  • Fleet Manager


  • Certified Medical Assistant
  • Certified Phlebotomist 1999 And Certified Nursing Assistant 1993
  • High School Diploma

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