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medical assistant resume example with 13 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable Medical Assistant bringing 3 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Focused Medical Assistant motivated to deliver seamless and pleasant healthcare experience to patients. Offering 3-year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Understands medical procedures
  • Professional bedside manner
  • Patient toileting
  • Proper sterilization techniques
  • Charting expertise100
  • Able to lift 120 pounds
  • Patient feeding
  • HIPAA compliance
  • Advanced anatomy knowledge
  • Inventory and supply management
  • Wound care and irrigation
  • Patient-handling equipment
  • Conflict resolution abilities
  • Preparing specimens and samples
  • Clinical applications
  • Vital sign monitors
  • Media preparation
  • General housekeeping ability
  • Communicating with patient families
  • Cardiac anatomy and physiology awareness
  • First aid
  • Pipetting
  • Patient scheduling
  • Comprehends interaction with human tissues
  • Diagnostic procedures
  • Knowledge of hemodynamic pressure
  • Analytical decision-making skills
  • Human anatomy and physiology
  • Medical terminology in English
  • Quick problem solver
  • Using a scale
  • Data entry
  • Calm and level-headed under duress
  • Fluent in English
  • Medical terminology
  • Specimens collection and processing
  • Medical terminology knowledge
  • Sterile technique
  • HIPAA Compliance
  • Understands Medical Procedures
  • Treatment Room Preparation
  • Updating Medical Records
  • Medication Administration
  • Multi-line Telephone System Operation
  • Critical Thinking
  • Dictation and Transcription
Experience
07/2020 to Current Medical Assistant Outreach Recovery | Delray Beach, FL,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
07/2018 to 02/2021 Receptionist Us Oncology, Inc. | Bastrop, TX,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments and meetings for management team.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Input customer data into reservation systems and updated to reflect room changes.
03/2016 to 07/2018 Front Desk Associate Wts International, Inc. | Alexandria, VA,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed large volume of guests and improved overall customer service.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
06/2010 to 07/2018 Lifegaurd/Lead Lifeguard Morgan Hill Aquatics Center | City, STATE,
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Led instructional classes to protect recreational users from dangerous situations.
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Recognized swimmers in need of assistance and acted quickly.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
  • Led comprehensive safety training for new employees using company procedures.
  • Provided waivers and other safety documents for patrons to sign for legal guidelines.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Transported injured patrons from location of accidents to safety and medical transportation.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Examined recreational equipment for signs of damage and potential safety risks.
  • Contacted medical authorities immediately in events of serious injury.
  • Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Education and Training
Expected in 05/2014 Associate of Science | Health Sciences Gavilan College, Gilroy, CA GPA:
Certifications
  • BLS Training - 2023
  • AED Training - 2023
  • CPR Training - 2023

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Resume Overview

School Attended

  • Gavilan College

Job Titles Held:

  • Medical Assistant
  • Receptionist
  • Front Desk Associate
  • Lifegaurd/Lead Lifeguard

Degrees

  • Associate of Science

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