Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Medical Assistant/ Phlebotomist with great knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Compassionate, empathetic, organized, dependable, observant, great multi-tasker, patient focused, and customer service oriented.

  • Medical Terminology
  • Scheduling
  • EMR / EHR
  • Patient-focused care
  • CPR
  • Efficient and reliable team player
  • Patient Management
  • Top of the line customer service skills
  • Professional telephone demeanor
Work History
Medical Assistant, 01/2020 to Current
Project H.O.M.E.Philadelphia, PA,
  • Managed over 50-70 calls per day regarding patient and procedural follow ups.
  • Scheduled mandatory testing
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Educated patients by providing medication and procedural information and clarifying physicians' orders, answering questions thoroughly.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Monitored Urinalysis test accuracy using quality controls.
  • Prepared and administered medications to alleviate patient symptoms.
  • Taught patients about medications, procedures and care plan instructions.
  • Scheduled appointments, registered patients.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to MD.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Attended required training, education and meetings.
  • Assisted physicians in follow-through of care.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Gathered forms, copied insurance cards and previous medical records to collect patient information for billing and insurance filing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Completed fluoroscopy exams and other special procedures.
  • Made appointments in IDX.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Obtained accurate medical histories from patients, highlighting critical information.
Volunteer/Student, 07/2019 to 08/2019
Francisan HealthCedar Lake, IN,
  • Collected blood from volunteers in class.
  • Correctly identified patients, dealt with concerns/questions, and any complications while drawing blood.
  • Venipunctures were performed using multiple techniques, such as arms, hands, and choosing the needle appropriate for each situation.
  • Over 60 successful venipunctures performed.
Patient Service Rep/Medical Billing, 03/2014 to 01/2018
Intermountain HealthcareCity, STATE, Jordan
  • Entering current patient information, scheduling, insurance verification, medical coding and billing.
  • Performed registration audit reports, process medical records, ordering and organization of medical and front office supplies.
  • Team lead for Medicare wellness appointments , which I performed successfully to reach our goal of 100% for the last four years.
Medical Secretary, 11/2006 to 01/2009
Foothill Family ClinicCity, STATE,
  • Performed general office work including filing, copying, and processing of mail and patient records.
  • Patient scheduling
  • Insurance referrals, scheduling, post-op follow up, medication refill requests, process physician bump lists, enter orders, retrieve test results.
  • Maintained provider correspondence, reports, and statistics.
  • Greeted incoming patients, answered questions and directed individuals to office locations.
No Degree: Phlebotomy, Expected in
Mountainland Technical College - Orem,

Attended and graduated from a 60-hour phlebotomy technician course with the highest grade in the class (97%). Performed more than 60 successful venipunctures while practicing in class. Practiced IV’s and needle to syringe blood draw techniques, with correct blood transfer. Learned proper blood draw procedures, and new CLSI standards.

High School Diploma: , Expected in 06/2000
Bingham High School - South Jordan, Ut,

-AHA CPR/BLS certified

  • Phlebotomy Training - MACT 2019

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Resume Overview

School Attended

  • Mountainland Technical College
  • Bingham High School

Job Titles Held:

  • Medical Assistant
  • Volunteer/Student
  • Patient Service Rep/Medical Billing
  • Medical Secretary


  • No Degree
  • High School Diploma

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