medical assistant resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. A team player, who is Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Skills
Understands medical procedures
Proper sterilization techniques
Professional bedside manner
Charting expertise
Inventory and supply management
Venipuncture and phlebotomy
HIPAA compliance
Wound care and irrigation
Experience
Medical Assistant, 02/2021 to 10/2021 Promises Addiction Treatment Center – Worcester, MA,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Contributed to office operations by triaging patients by severity of medical complaint.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Helped residents achieve program goals and increase independence.
Restaurant Waitress, 01/2017 to 02/2021 Materion – Tucson, AZ,
Greeted customers, answered questions and recommended specials.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Stocked server areas with supplies before, during and after shifts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Customer Service Manager, 01/1996 to 01/2000 Walmart – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Upheld strict quality control policies and procedures during customer interactions.
Evaluated and authenticated returns, exchanges and voids.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Evaluated employee job performance and motivated staff to improve productivity.
Education and Training
Associate of Science: Medical Assisting, Expected in 11/2019 to Northeast Technical Institute - Bangor Maine, GPA:
Completed course in Phlebotomy and EKG.
Associate of Arts: Liberal Arts And General Studies, Expected in to University College of Bangor - Bangor ME, GPA:
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