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medical assistant resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable Certified Medical Assistant with exceptional background over 18+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Skills
  • ATL HDI 5000 knowledge
  • First aid
  • Conversant in Spanish
  • Doppler proficiency
  • Certified in Basic Life Support (BLS)
  • Preparing specimens and samples
  • Foley catheters
  • Charting expertise
  • Human anatomy and physiology
  • Lab equipment setup
  • STD counseling
  • Understands mobility assistance needs
  • Patient skin and nail care
  • Pulse volume recorder
  • Advanced anatomy knowledge
  • Medical terminology in Spanish
  • HIPAA compliance
  • Data entry
  • General housekeeping ability
  • Medical terminology knowledge
  • EKG set up and monitoring
  • Pipetting
  • Diagnostic procedures
  • Grooming and bathing assistance
  • Lab equipment calibration
  • Documentation procedures expert
  • Wound care and irrigation
  • Calm and level-headed under duress
  • Medical terminology
  • Clinical applications
  • Comprehends interaction with human tissues
  • Respiratory equipment training
  • Medical coding
  • Medical billing
  • Venipuncture and phlebotomy
  • Pulmonary function tests (PFTs)
  • Using a scale
  • Understands medical procedures
  • Sterile technique
  • Stocking supplies
  • Professional bedside manner
  • Respiratory equipment utilization
  • Electrocardiography (EKG)
  • Proper sterilization techniques
  • Advanced radiology knowledge
  • Inventory and supply management
  • Vital sign monitors
  • Interventional cardiac catheterization lab
  • Patient-handling equipment
  • Team management and supervision
  • Phlebotomy
  • Fluent in Spanish
  • Catheter change and preparation
  • CRM
  • IDX appointment scheduling
  • Specimens collection and processing
  • Cardiac anatomy and physiology awareness
  • Quick problem solver
  • Valid Az driver's license
  • Conflict resolution abilities
  • Patient scheduling
  • Analytical decision-making skills
  • Communicating with patient families
  • Customer relations
  • Project management
  • Workforce Management
  • Billing
  • Invoicing and billing
  • Senior leadership support
  • CRM and office management software
  • Proposal writing
  • File and data retrieval systems
  • Expense reporting
  • Event coordination
  • Training and coaching
  • Scheduling and calendar management
  • Report writing
Experience
02/2022 to Current Medical Assistant Lowell General Hospital | Chelmsford, MA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
11/2018 to 06/2023 Medical Assistant Lowell General Hospital | Haverhill, MA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
06/2020 to 02/2022 Revenue Cycle Specialist Ccs Medical | Roanoke, VA,
  • Produced accounting reports and provided targeted recommendations for improving revenue standing.
  • Completed weekly account reconciliations to identify discrepancies.
  • Developed financial analysis reports and presentations by applying acquired financial principles.
  • Analyzed budgets and implemented action plans to rectify issues.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Reviewed costs, expenses and revenues associated with construction projects.
  • Utilized financial analysis to prepare plans of action for investment.
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.
  • Illustrated concepts with charts and graphs showing historical and forecasted trends.
  • Created detailed technical reports highlighting findings to diverse stakeholders.
  • Interpreted data on price and yield future investment-risk trends, economic influences and other factors affecting investment programs.
  • Assessed company investment potential by examining historical trends, current activities and stated plans.
01/2018 to 09/2018 Office Manager Lutheran Services In Iowa | Ottumwa, IA,
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coded and entered daily invoices with in-house accounting software.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Education and Training
Expected in 01/2004 to to Certified Medical Assistant | Medical Apollo College, Tucson, AZ, GPA:
Expected in to to | US Navy, San Diego, CA, GPA:
Languages
Spanish:
Professional
Negotiated:
Accomplishments
  • Reduced patient wait time by 70%.
  • Consistently received 100% rate of patient satisfaction.
  • Recognized for outstanding customer service.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 90% in 6 months.
  • Trained new staff on performing initial intake, give injections, documenting patient charts, submitting orders.

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Resume Overview

School Attended

  • Apollo College
  • US Navy

Job Titles Held:

  • Medical Assistant
  • Medical Assistant
  • Revenue Cycle Specialist
  • Office Manager

Degrees

  • Certified Medical Assistant
  • Some College (No Degree)

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