LiveCareer-Resume

medical assistant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Healthcare industry. Committed highly self-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Great communication skills with various organizational levels. Highly-motivated employee with desire to take on new challenges. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Languages
Spanish :
Native/ Bilingual:
Negotiated :
:
Experience
Medical Assistant, 03/2010 - Current
Central Maine Medical Center Topsham, ME,
  • Scheduled and confirmed appointments/consultations for patients with physicians and other health care provider services via phone and in person.
  • Answered patient questions about services.
  • Updated patient records with condition status.
  • Handling incoming telephone calls and answering questions for patients and providers
  • Managed patient conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Mentored junior team members and managed employee relationships.
  • Coordinated patient appointments, maintained files and received incoming phone calls.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Documented notes during patient visits.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
Recruitment Specialist, 01/2016 - 01/2018
Boulder Valley Public Schools Boulder, CO,
  • Supervised, coached and mentored recruiters to achieve individual and school recruitment targets.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Recruited 20 candidates per role and used diverse screening tools to identify qualified talent.
  • Contacted all job applicants to inform them of their application status.
  • Restructured referral programs to convert at higher percentages.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
Office Manager's Assistant, 03/2007 - 02/2010
Treat And Release Medical Center City, STATE,
  • Managed office inventory and placed new supply orders.
  • Identified needs of customers promptly and efficiently.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
Skills
  • Spanish Fluency
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Translation and Interpretation Services
  • Customer Service
  • Issue and Complaint Resolution
  • Call Documentation
  • Responding to Difficult Customers
  • Decision Making
  • Multitasking and Prioritization
  • Clear Communication
  • Time Management
  • Critical Thinking
  • Supply Management
  • Training and Development
  • Team Building
  • Problem Resolution
  • Goal Setting
  • Recruitment and Hiring
  • Staff Training
  • Scheduling and Coordinating
  • Calm and Professional Under Pressure
  • Quality Control
  • Epic Systems
  • Patient Advocacy
  • Employee Work Scheduling
  • Understanding Customer Needs
  • Resolving Issues
  • Providing Customer Support
Education and Training
Associate of Applied Science: Healthcare, Expected in 01/2010
-
FRANKLIN CAREER INSTITUTE, BROOKLYN - Brooklyn, NY
GPA:
Status -
  • Honor Roll
  • Leader
Certifications
  • World Class Customer Service, Dale Carnegie Trainings
  • Communicate Effectively, Dale Carnegie Trainings
  • Culture Alignment Workshop
,

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Resume Overview

School Attended

  • FRANKLIN CAREER INSTITUTE, BROOKLYN

Job Titles Held:

  • Medical Assistant
  • Recruitment Specialist
  • Office Manager's Assistant

Degrees

  • Associate of Applied Science

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