medical assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Experience with electronic recordkeeping and insurance documentation.

  • Tech savvy
  • Proficient customer service - 4 years
  • Sales
  • Teaching - 2 years
  • Cash handling - 4 years
  • Laboratory experience
  • HIPAA Compliance
  • Charting Expertise
  • Understands Medical Procedures
  • Proper Sterilization Techniques
  • Cleaning and Sanitizing
  • Examination Preparation
  • Updating Medical Records
  • Patient Relations
  • Clear Communication
  • Problem Anticipation and Resolution
  • Operating EKG Equipment
  • Cleaning and Organizing
  • Time Management
  • Clinical and Operational Judgement
  • Treatment Room Preparation
  • Appointment Scheduling
  • Diagnostic Testing
  • Decision Making
  • Multi-line Telephone System Operation
  • Coordinating Drug Refills
  • Critical Thinking
  • Biological knowledge
  • General chemistry knowledge
  • Documentation Procedures Expert
  • Advanced Anatomy Knowledge
Medical Assistant, 02/2023 - Current
21St Century Oncology Englewood, FL,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Assistant Manager, 09/2021 - Current
Dairy Queen Lumberton, NC,
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Recruited and trained new employees to meet job requirements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Cashier/Customer Service, 08/2018 - 04/2021
Sportsman's Warehouse Colorado Springs, CO,
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained work area and kept cash drawer organized.
  • Assisted customers by providing information and resolving complaints.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • I am excellent with customer service and ensuring quality of care
  • Processed hundreds of returns each day effectively
  • Learned how to problem solve with angered customers, reason, and calm down rash customers
  • Cash management and handling, plus closing registers and quick math
  • Loaded and wrapped pallets to trucks
  • Expert in returning defective items back and constructing pallets
  • Managed inventory from auditing to pulling and pushing items from the store room.
Lead Sales Associate, 04/2019 - 10/2019
Leslie's Pool Supplies Mechanicsburg, PA,
  • I sold pool supplies to ensure the proper keeping of the pool, and worked with water testing for alkalinity
  • Work period was short because that store consolidated, just a seasonal job I could walk to
  • I did it during a medical leave of absence from Target, where I could not drive, so the years
  • I’ve worked those places intertwine
  • Fixed minor pool supplies for customers needing assistance
  • Learned how to test for alkalinity to ensure a proper pH balance so they can use the pool safely
  • Counted and pushed inventory
  • Cleaned bathrooms
  • Managed inventory from auditing to pulling and pushing items from the store room.
Teaching Assistant, 05/2014 - 07/2017
George Mason University Fairfax, VA,
  • Five week summer program for underprivileged educationally gifted children
  • They get a head start on school for the next grade, essentially learning a preview of 5th and 6th grade before they go into it
  • There was a teacher per every general subject, and a couple TA’s in the classroom
  • The only thing I solely taught was basic coding that my coworker and I taught
  • In the afternoon we arranged summertime activities and games for the upcoming 5th & 6th graders
  • Created and implemented innovative lessons
  • Taught 5th and 6th grade students math, english, and beginner level coding
  • Created progress reports for parents
  • Recorded educational, social, and development milestones
  • Used open communication with parents and children
  • Achieved the Gold Presidential Service Award, averaging over 200 volunteer hours a year
  • Created curriculum plans
  • Organized activities and sports for children
  • Handled and served food
Education and Training
GED: , Expected in 05/2017
Serra High School - San Mateo, CA
Status -
  • [Award] Recipient Golden Presidential Volunteer Service Award
: Psychology, Expected in
St. Mary's College of California - Moraga, CA,
Status -
  • Certified Clinical Medical Assistant (CCMA)

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Resume Overview

School Attended

  • Serra High School
  • St. Mary's College of California

Job Titles Held:

  • Medical Assistant
  • Assistant Manager
  • Cashier/Customer Service
  • Lead Sales Associate
  • Teaching Assistant


  • GED
  • Some College (No Degree)

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