Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in patient care with 18 years experience
Skills
Patient Relations
Treatment Room Preparation
Critical Thinking
Procedure Assistance
Clear Communication
Appointment Scheduling
Wound Care
Decision Making
Time Management
Pharmacy Relations
Coordinating Drug Refills
Multitasking and Prioritization
Blood and Tissue Collection
Examination Preparation
Cleaning and Organizing
Updating Medical Records
Supply Management
Standards Compliance
Electronic Charting
Venipuncture Expertise
Centrifuge Operation
Vitals Collection and Documentation
Willingness to Learn
Sanitizing and Cleaning
Relationship Building
Data Entry
Work History
11/2003 to Current
Medical AssistantSouth Nassau Communities Hospital – Hicksville, NY,
Obtained client medical history, including medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Completed clinical procedures and gathered patient data for interpretation by physician.
Obtained pre- and post-treatment vital signs and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Obtained all prescribed laboratory testing.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
01/2001 to 11/2003
Phlebotomy TechnicianFranklin Retail Solutions – Plano, TX,
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Centrifuged blood samples as outlined in clinical protocols.
Stocked phlebotomy cart or carrier with appropriate supplies.
Collected fluid or tissue samples by using appropriate collection procedures.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Used personal protective equipment correctly to protect coworkers and patients.
Monitored patients for reactions and verified sample quality.
Completed proper sanitation and cleaning of equipment and work areas between patients.
perform pre screening process .preformed phlebotomy to collect quantity sufficient to blood donations and special blood draws ordered by physicians such as autologous procedures. sterilizing and setting up draw area between donors.
Followed physician orders to correctly administer therapeutic phlebotomy.
Centrifuged blood samples as outlined in clinical protocols.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Stocked phlebotomy cart or carrier with appropriate supplies.
Used personal protective equipment correctly to protect coworkers and patients.
Monitored patients for reactions and verified sample quality.
01/1984 to 11/1998
Certified Donor Service Specialist,SupervisorCitrus Regional Blood Center – City, STATE,
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Analyzed equipment breakdowns using various troubleshooting methods.
Evaluated employee performance and coached and trained to improve weak areas.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Set overall vision and provided team leadership.
Identified individual employee's unique work styles and adapted management methods.
Interviewed, hired and trained new employees for production positions.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference. Did trouble shooting for mechanical issues of blood mobiles,scheduled routine maintenance and scheduled repairs.
Education
Expected in to to
: Core Classes Polk Community College - Winter Haven, FL, GPA:
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