medical assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables. Communicative medical and billing and coding associate offering 7 years providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedure adherence to achieve company and client objectives. Tech-savvy individual with in-depth software knowledge.

  • Medical billing and collections
  • Invoicing proficiency
  • Claims processing
  • Billing dispute resolution
  • Coding proficiency
  • Bill payment
  • Mail sorting
  • Check processing
  • Account collections
  • Quality control
  • Billing statement management
  • Generally Accepted Accounting Principles (GAAP)
  • Payment transactions
  • Account updating
  • Manual processing
  • Acute and rehabilitative care
  • Clinical training
  • Infection control standards
  • Cultural awareness and sensitivity
  • Healthcare expertise
  • Medical recordkeeping
  • Emergency protocols
  • Vitals assessments
  • Medication administration
  • Multitasking
  • Critical thinking
  • Supervision
  • Billing
  • Data entry
  • Accounts payable and receivable
  • File and data retrieval systems
  • Scheduling and calendar management
  • Training and coaching
  • Invoicing and billing
  • Customer relations
  • Team building
Education and Training
Premier Medical Careers Conyers, GA 30012, Expected in 05/2014 : PCT - GPA :
Valdosta State University Valdosta, GA Expected in : Sociology And Anthropology - GPA :
Heritage High School Conyers, GA Expected in 05/2002 High School Diploma : - GPA :
  • CNA License
  • Certified Billing and Coding Specialist (CBCS)
  • Phlebotomy Technician (PT)
  • Patient are Technician Training - 2014
  • ECG Certified
Southern Nevada Health District - Medical Assistant
Las Vegas, NV, 05/2014 - 10/2021
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Calculated discounts, percentage allocations and credits.
  • Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
  • Scheduled patients and updated insurance, payment history and personal information.
  • Revised orders, finalized invoices and created billing logs.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Set up equipment to prepare for patient procedures and tests.
Xanterra Parks & Resorts - Manager's Assistant
Keystone, SD, 2010 - 2014
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Red Lobster - Server
City, STATE, 2001 - 2012
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.

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Resume Overview

School Attended

  • Premier Medical Careers
  • Valdosta State University
  • Heritage High School

Job Titles Held:

  • Medical Assistant
  • Manager's Assistant
  • Server


  • High School Diploma

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