medical assistant resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Institute of Technology Salida Californi Salida, CA Expected in : - GPA :
Institute of Technology Salida , CA Expected in 06/2007 High School Diploma : - GPA :
Southern Nevada Health District - Medical Assistant
Las Vegas, NV, 02/2019 - 08/2019
  • Used [Type] software to process patient payments and update accounts.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Reviewed treatment sheets for completeness and accuracy.
  • Tested and repaired dialysis and medical testing equipment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Positioned patients for optimal comfort before procedures.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Monitored patient stability by checking vital signs and weight.
  • Sterilized medical equipment after each procedure.
  • Requested scripts from doctors and verified insurance and coding.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Measured patient peak flows.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Helped residents achieve [Type] program goals and increase independence.
  • Completed clinical documentation in accordance with agency guidelines.
  • Trained patients on how to properly operate medical equipment.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Carefully prepared, reviewed and submitted patient statements.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Took messages using Allscripts Touchworks.
  • Discontinued dialysis treatment according to established procedures.
  • Maintained and calibrated lab instruments and equipment.
  • Answered appointment calls.
  • Produced ER, OR and portable x-rays.
  • Collected forms, copied insurance cards and [Action] to coordinate patient information for billing and insurance processing.
  • Assisted [Job title] in providing care to infants, children and adolescents.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Supervised both clinical and administrative duties in medical office setting, including [Task], [Task] and [Task].
  • Communicated with patients by phone and via written correspondence.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Lowered equipment costs by [Number]% by implementing new inventory tracking system.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
  • Troubleshot malfunctioning equipment and test systems.
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
  • Initiated dialysis treatment according to prescribed orders.
  • Prepared equipment and positioned patients for cardiac catheterization and other invasive procedures.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Educated patients about medications, procedures and physician's instructions.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Completed basic physical assessments of [Type] and [Type] patients to provide optimal care.
Urology San Antonio - Medical Biller
San Antonio, TX, 03/2016 - 07/2019
  • Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Reviewed all claims for accurateness and appropriateness.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Managed benefit contract pricing, processing, policies and procedures.
  • Researched and rectified account discrepancies.
  • Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Prepared and updated new [Type] system to handle billing needs, resulting in [Number]% improvement in accuracy.
  • Handled all surgical billing for [Number] providers in busy [Type] practice, maintaining [Number]% accuracy rate by performing [Task].
  • Kept accounts current by utilizing [Type] reporting and analysis strategies.
  • Expertly assigned charges and payments for medical procedures.
  • Managed [Number] accounts at once.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Used [Software] system to manage provider schedules and keep calendar organized for [Number]-person practice.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Performed with precision by entering data accurately and researching to resolve questions.
  • Assessed medical codes on patient records and prepared invoices to be submitted to insurance companies.
  • Submitted claims to insurance companies.
  • Utilized electronic charge capture systems to consolidate and streamline billing processes.
  • Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Identified new techniques, including [Type] to improve workflows and addressed each with [Job title].
  • Documented and filed patient data and medical records.
  • Participated in educational opportunities, including workshops, seminars and training classes to gain a stronger education in industry updates and federal regulations.
  • Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
  • Audited medical records and diagnosis codes for accuracy and completion.
  • Organized information for accounts more than [Number] days past due and transferred to collection agency.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Reconciled codes against services rendered.
  • Filed and submitted insurance claims.
  • Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables (BAR) system and medical billing clearinghouse accounts.
  • Maintained [Number]% accuracy rate on daily production of [Number] to [Number] reviews per day.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Handled [Type] billing, waivers and claims for private and commercial clients.
  • Oversaw day-to-day operations of billing department, including medical coding, charge entry, claims and [Task] for [Number] pharmacies.
  • Completed and submitted appeals.
  • Flagged return claims and dealt with insufficient payments.
  • Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
  • Reviewed legal claims for accuracy and issues.
  • Reviewed medical records to meet insurance company requirements.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Performed routine quality assurance audits to ensure data integrity.
  • Collected, posted and managed patient account payments.
  • Kept operations in full compliance with [State], federal and TJC requirements.
  • Submitted and processed over [Number] insurance claims per [Timeframe] to conduct medical code verifications and assessments.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Effectively coordinated all communications between patients, billing personnel and insurance carriers.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Verified final claim submissions by comparing account charges with documentation.
  • Used [Software] and [Software] to record weekly statements, including expenditures and balances.
  • Organized billing operations, calendars and claims, bringing in more than [Number]% of all payments.
  • Answered desk phone and handled phone calls and questions.
  • Checked claims coding for accuracy with ICD-10 standards.
Stanislaus - IHSS Provider
City, STATE, 02/2011 - 02/2013
  • Assisted [Type] patients with [Task], closely monitoring conditions and safety.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Organized personal and professional calendars.
  • Coordinated and planned special projects at clients' homes.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Coached patients on [Type] at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
  • Eliminated errors by reconciling [Type] statements.
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Traveled with [Job title] to take notes and dictation at meetings.
  • Coordinated [Type] travel arrangements and accommodations on behalf of clients.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Cleaned houses and living spaces, ran errands and cooked meals for over [Number] [Type] patients daily.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
  • Checked mail, shopped for groceries and handled bill payments.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Educated families and patients on potential plans for [Type] care, including [Type]and [Type] options.

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Resume Overview

School Attended

  • Institute of Technology Salida Californi
  • Institute of Technology

Job Titles Held:

  • Medical Assistant
  • Medical Biller
  • IHSS Provider


  • High School Diploma

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