Detail-oriented, knowledgeable, and reliable Medical Support professional with nine years of experience in medical office, home health, and long term care environments. Expertly assisted with office operations and physician support by gathering patient information, patient concerns and patient vitals. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Skills
Medical office administration
Patient-focused care
AED certified
CPR certified
CNA certified
EMR / EHR
Supporting Personal Needs
Recording Vital Signs
Preparing Meals
Patient Relations
Patient Management
Observing Responses
Measuring Bodily Fluids
Infection Control and Aseptic Procedures
Documenting Behaviors
Companionship and Emotional Support
Quality Assurance Controls
Medical Records Management
Adaptable
Efficient and reliable team player
Direct Patient Care
Compassionate
Patient Assessments
Conducting Intakes
Excellent multi-tasking ability
Clerical support
Scheduling
Work History
03/2018 to 04/2021
Medical Assistant/CNA/ScribeSamaritan Health Services – Corvallis, OR,
Communicated clearly and effectively with patients and caregivers to verify information, determine purpose of visit and record medical history, including medication information, symptoms and allergies.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients and caregivers to exam rooms, fielded questions and prepared for physician examinations.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions to patient and caregivers.
Documented vital signs and health history for patients in clinic.
Taught patients and caregivers about medications, procedures and care plan instructions.
Called and faxed pharmacies to submit prescriptions and refills.
Prepared and administered medications to alleviate patient symptoms.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained all prescribed laboratory testing.
Ordered and prepared reagents and supplies.
Prepared initial patient charts for admission.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Completed clinical procedures and gathered patient data for interpretation by physician.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
03/2014 to 03/2018
CNA I Care Initiatives – Manly, IA,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Transported patients between rooms and appointments or testing locations.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Oversaw and maintained patients' room and living area to keep clear of clutter.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurse's informed of changes.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
06/2012 to 03/2014
Resident Assistant/CNASpring Arbor Assisted Living – City, STATE,
Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
Encouraged community atmosphere by implementing educational and social programs.
Worked to improve and enhance patient lives through effective and compassionate care.
Mediated and provided professional conflict resolution in timely fashion.
Changed bed linens, dumped trash and efficiently handled patient concerns to promote resident comfort.
Led by example through mature behavior consistent with employers regulations and rules.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Supervised daily activities and provided assistance when needed.
Attended, participated and contributed to monthly staff meetings addressing resident needs.
Maintained clean, safe and well-organized patient environment.
03/2012 to 05/2012
CNA TrainingWilson Pines – City, STATE,
Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
Cleaned and sterilized medical instruments and disposed of contaminated supplies.
Organized and managed patient charts and files.
Provided customized care according to individual health plan.
Offered nursing station clerical and data-entry assistance to streamline operations.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
Measured and recorded food and liquid intake and urinary and fecal output to report changes to medical and nursing staff.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Expected in
CNA 1: Nash Community College - Rocky Mount, NC GPA:
Expected in 05/2015
Associate Degree in Nursing: Nash Community College - Rocky Mount, NC GPA:
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