LiveCareer-Resume

medical assistant resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Insurance claims

  • Completing insurance forms

  • Diagnostic equipment expertise

  • EMR / EHR

  • Medical office administration

  • Monitoring patient progress

  • Point of care testing

  • Using a spectrometer

  • Phlebotomy

  • Autoclaving glassware

  • Efficient and reliable team player

  • Payment collection

  • Direct Patient Care

  • CPR

  • Electronic health records

  • Patient Scheduling

  • Medical billing and coding

  • Knowledge of EKG rhythm interpretation

  • Trustworthy companion

  • Medical Records Management

  • Electrocardiographic rhythm recognition

  • Orthopedic splints

Education
High-tech Institute Irving, TX, Expected in 02/2002 Na : Medical Assisting - GPA :
Irving High School Irving, TX Expected in 04/1998 High School Diploma : - GPA :
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
Work History
Treasure Coast Community Health, Inc. - Medical Assistant
Oslo, FL, 01/2016 - 07/2020
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Tested and recorded blood glucose levels.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained all prescribed laboratory testing.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Ordered and prepared reagents and supplies.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Balanced, calibrated and recorded appropriate hemodynamic data.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared initial patient charts for admission.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
Mednax - Insurance Verifier
Whiteville, NC, 04/2015 - 08/2017
  • Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Organized patient files and streamlined operations to improve efficiency.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed financial documentations such as expense reports and invoices.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Camping World - Customer Service Agent
Thornburg, VA, 01/2010 - 05/2015
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
C.H. Robinson Worldwide, Inc. - Customer Service Representative
Kansas City, MO, 01/2003 - 06/2010
  • Documented and detailed calls and complaints using call center's CRM database.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Initiated termination of customer contract upon request.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

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Resume Overview

School Attended

  • High-tech Institute
  • Irving High School

Job Titles Held:

  • Medical Assistant
  • Insurance Verifier
  • Customer Service Agent
  • Customer Service Representative

Degrees

  • Na
  • High School Diploma

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