medical assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Motivated retail associates with 1 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

I graduated from Broward College got my AA. I’m majoring in Psychology and Registered nurse. I am currently attending FIU. I will try to get A’s for the rest of my school year, start working at the hospital to do what I love. I will love to help kids from my country in Haiti so being in the healthcare will help me a lot.

  • · Product promotions
  • · Product and service sales
  • · Store opening and closing
  • · Strong work ethic
  • · Staff training and development
  • · Computer literate
  • · Active Listening.
  • · Communication.
  • · Computer Skills.
  • · Customer Service.
  • · Interpersonal Skills.
  • · Leadership.
  • · Management Skills.
  • · Problem-Solving.
12/2020 to Current
Medical Assistant Texas Health Resources Plano, TX,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Measured patient peak flows to improve workflow efficiency.
07/2020 to 08/2020
Customer Service Representative Kuehne & Nagel Logistics, Inc. Chicago, IL,
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
05/2018 to 08/2019
Counselor South Carolina Job Board Lexington, SC,
  • · Provided referrals for community resources and mental health professionals for families and students.
  • · Counseled students wherein behavior, school progress, mental or physical impairment indicated the need for assistance, diagnosing students' problems and arranging for needed services
  • · Analyzed student data to assess counseling program effectiveness and make improvements.
  • · Introduced special outreach programs to the department chairs in an effort to increase the institution's interest in community service.
  • · Designed and implemented anew performance-driven graduate assistant appraisal system that was adopted across all departments.
  • · Marked lesson notes, corrected errors and made useful suggestions on written assignments for improved writing communication performance.
  • · Recommended training programs for technicians and engineers to further professional growth.
  • · Maintained the safety and security of all youth under care.
  • · Improved students' analytical skills by introducing state-of-the-art computer program technologies.
03/2017 to 03/2018
Retail Sales Associate Bob's Discount Furniture Cherry, HI,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Worked with off-site locations to find desired items for customers.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
Education and Training
Expected in 06/2018 to to
High School Diploma:
Miramar High School - Miramar, FL
Expected in 08/2021 to to
Associate of Arts: Psychology
Broward College - Fort Lauderdale, FL
Expected in to to
Bachelor of Science: Psychology
Florida International University - Miami, FL
Expected in 09/2021 to to
Phlebotomist License: Phlebotomy
Hollywood Career Institute - Hollywood,
Expected in 09/2021 to to
Medical Assistant License:
Hollywood Career Institute - Hollywood, FL,
Native/ Bilingual
Full Professional
Native/ Bilingual

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Resume Overview

School Attended

  • Miramar High School
  • Broward College
  • Florida International University
  • Hollywood Career Institute
  • Hollywood Career Institute

Job Titles Held:

  • Medical Assistant
  • Customer Service Representative
  • Counselor
  • Retail Sales Associate


  • High School Diploma
  • Associate of Arts
  • Bachelor of Science
  • Phlebotomist License
  • Medical Assistant License

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