Conscientious Healthcare professional offering over 22 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Clear Communication
Medication Administration
Dictation and Transcription
Decision Making
Multitasking and Prioritization
Problem Anticipation and Resolution
Appointment Scheduling
Multi-line Telephone System Operation
Time Management
Check-In and Check-Out Procedures
Patient Chart Tracking
Flexibility and Adaptability
Willingness to Learn
Data Entry
Electronic Charting
Standards Compliance
Medical Coding
Completing Insurance Forms
Communication Skills
Office Management
Education
Tidewater Community College Portsmouth, VA, Expected in – –No Degree:Human Services - GPA:
Continuing education in Human Services.
Deep Creek High SchoolChesapeake, VAExpected in 06/1989 – –High School Diploma: - GPA:
Certifications
Assisted Living Administrator Training - in 2006.
Medication Aide Training - in 2001.
First Aid Training - 2001
CPR Training - 2001.
Defibrillator Training - 2009
Monthly Nursing Audits at Sentara Medical Group Training - 2009
Obtaining referrals and prior authorizations from multiple health insurance companies Training - 2009
Accomplishments
Promoted to Administrator in 2006.
Recognized for going above and beyond the call of duty.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 58 staff members.
Collaborated with team of 58 in the development of residential and hospice care.
Documented and resolved disruptive behavior which led to the employee being written up and up to termination..
Work History
Upper Chesapeake Health - Medical Assistant Bel Air, MD, 07/2009 - 05/2012
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Completed clinical procedures and gathered patient data for interpretation by physician.
Tested and recorded blood glucose levels.
Gathered forms, copied insurance cards and patient ID cards to collect patient information for billing and insurance filing.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Obtained pre- and post-treatment vital signs and weight.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained client medical history, including medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Prepared initial patient charts for admission.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Called and faxed pharmacies to submit prescriptions and refills.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Taught patients about medications, procedures and care plan instructions.
Interpreted management directives to define and document administrative staff processes.
Codified office structures and processes to promote teamwork and performance.
Directed hiring and recruitment of personnel in all departments.
Oversaw budget and tracked expenses against plans.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Increased revenue by developing key programs focused on promoting business.
Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Oversaw successful planning and execution of staff meetings, facility parties and building moral events for groups of up to 100 attendees.
Made decisions affecting daily operations such as overseeing purchasing and inventory management.
Maximized branding outreach by facilitating marketing initiatives.
Successfully juggled multiple projects simultaneously to aid executive leaders.
Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Streamlined processes to maximize operational efficiency.
Devised and implemented improvements to reporting procedures to the Administrator or Director Of Nursing for prompt resolution.
Employed proven problem-solving techniques to resolve issues quickly and effectively.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Premier Senior Living Group - Medication Aide West Seneca, NY, 06/2005 - 03/2006
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Kept digital records of patient details, medications, billing and other activities.
Kept close eye on behavior and emotional responses of clients, consulting with Director of Nursing to address concerns and protect each person from any harm.
Administered prescribed drugs to high-volume patient caseload.
Checked vital signs on a daily basis and contacted Director of Nursing regarding any patient health concerns or behavioral changes.
Administered Narcotic and PRN (As Needed) medications to patients and remained vigilant for negative side effects.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Reported changes in patient status regarding drug therapy.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Collaborated with peers and attended monthly staff meetings meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Employed mobility devices and Hoyer Lift equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Worked with nursing staff to complete multiple skin tears and wound care daily treatments.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Maintained best-in-class standards for individualized care in 70-bed unit by continuously checking in with patients and families and quickly providing care.
Obtained client medical history, including medication information, symptoms and allergies.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Additional Information
I am assertive and am a strong believer in being a team player. I have a lot of work experience in the medical field and am always eager and willing to learn more. I strongly feel that I will be an asset to your healthcare practice, Assisted Living Facility or organization.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
