Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.
Dedicated and empathetic employee offering 3 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Goal-oriented
Knowledgeable in Microsoft and Excel
Processes and procedures
Process improvement
Sales tactics
Personnel management
Time management
MS Office proficient
Dependable and reliable
Superior organization skills
Cheerful and energetic
Adaptive team player
Experience
Medical Assistant, 03/2019 to Current Vernon Memorial Healthcare – Viroqua, WI,
Assessed, documented and monitored vital signs for more than 30 patients per day.
Used Nextech software to process patients notes and update accounts.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Organized charts, documents and supplies to maintain team efficiency.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Prepared prescription refill requests on behalf of physician to prevent lags.
Maintained clean and organized work area with adequate supplies and reagents.
Cleaned and disinfected chairs and equipment according to facility policy.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Sterilized medical equipment after each procedure.
Improved patient care and daily task efficiency resulting in smoother operations.
Reviewed treatment sheets for completeness and accuracy.
Assisted with technical treatments and entered information in patient records and charts.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Cleaned, restocked and prepared exam rooms and medical equipment.
Contacted pharmacies to submit and refill patients' prescriptions.
Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
Patient Transporter/Dispatcher, 03/2017 to Current Nouria Energy – Derry, NH,
Maintained all schedules by delivering patients safely and on time to procedure rooms.
Picked up requested orders to move equipment and supplies to assigned treatment areas.
Checked wheelchair and stretcher functionality prior to patient pick up.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Moved patients in and out of vehicles and lifted on and off beds, stretchers and wheelchairs.
Provided patient transport using various equipment and adhered to safety protocols.
Used two-way radio phone for communication, notifying transporters of any delays in transport Or changes in tasks at hand.
Supported and coached new transporters on policies and safety measures, offering assistance with tasks as needed.
Assistant Store Manager, 10/2006 to 11/2016 Road & Rail Services – Huntsville, AL,
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Assessed, optimized and elevated operations to target current and expected demands.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Trained 15-20 employees in inventory practices, POS systems and product knowledge, contributing to sph% increase in customer satisfaction ratings.
Improved efficiency sph% through supervising daily staff assignments and tasks, including sales and replenishment of stock.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Processed credit and debit card payments and returned proper change for cash purchases.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Achieved daily sales, budget and other targeted goals.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Supervisor, 10/1989 to 05/2003 Kmart – City, STATE,
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Executed new training initiative to improve skills and develop leaders from within.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Maintained high level of morale and team-work on production floor through frequent communication with 25-50 employees.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
Supervised successful team of 25-50 cashiers and team members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Developed positional rotation to support continuous improvement and operator development.
Education and Training
High School Diploma: , Expected in 06/1991 Forthill Highschool - Cumberland, MD GPA:
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