Hard-working and reliable Medical Assistant skilled in patient care with experience in team leadership. Committed to obtaining the highest level of patient satisfaction. Excellent communication skills with patients, providers, other healthcare staff. Open-minded and adaptable.
Skills
Team Supervision
Training and Orientation
Medical Assisting
Phlebotomy
Customer Service
Flexible
Organized and detail-oriented
Computer Literacy
Teamwork
Fast Learner
Communication
Problem Solving
Experience
Medical Assistant, 08/2019 - Current Vernon Memorial Healthcare – Viroqua, WI,
Partnered with healthcare and administrative staff to create a patient-centered, inviting, and supportive environment for patients and their families.
Interviewed and engaged patients to obtain vital signs, medical history, and chief complaints.
Reviewed medications with patients to determine which medications the patient was currently taking.
Performed POCT testing to determine patient's glucose and HBA1C levels, measure HCG levels, and urine urinalysis.
Downloaded Diabetic patients glucose meters and insulin pumps to provide Physicians with data to help them regulate their patient's insulin intake.
Immunized patients against influenza, pneumonia, COVID-19, Hepatitis, etc. to protect vulnerable populations from serious illnesses.
Set up sterile trays with equipment, tools, and supplies needed for procedures.
Performed EKG's to help Physicians provide Cardiology patient's with accurate care.
Assisted Providers with Telehealth by calling patient's to review their vitals, allergies, and medications and instructing them how join their appointment via Zoom.
Worked with management to help create schedules, coordinate lunches, and assist staff with questions/ concerns
Assessed training needs, using employee surveys and interviews to gather data.
Trained new employees and held various in-service training opportunities to educate staff
Created new employee orientation packets providing them with the information necessary to perform their job duties
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name in order to prepare for transport to the laboratory.
Coordinated onboarding of new Fellows for a smooth transition
Acted as a huge resource for new Fellows by providing them with detailed orientation paperwork, tours of clinic and laboratories, and assisted them with any questions/ concerns
Performed back-office duties such as responding to and sending faxes, making phone calls, contacting pharmacies, and mailing labs, notes, letters, etc.
Assisted patients to perform self-collection STD testing
Assisted providers with various exams and procedures.
Worked in the COVID-19 Respiratory Clinic to provide COVID-19 positive and suspected postive patients with Respiratory care.
Assistant Supervisor, 07/2018 - 07/2019 Jabil Inc. – Brooklyn Center, MN,
Trained new staff and held orientation along with other management
Created staff schedules
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Created training manual for all employees to use as reference guide.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Resolved customer complaints and adjusted policies to meet changing needs.
Assisted customers with purchases by providing recommendations and answering questions.
Repaired customer watches by replacing batteries, adjusting watch bands, replacing mechanisms and hands, etc.
Team Lead, 07/2016 - 07/2018 Under Armour – Sunrise, FL,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Properly verified customer identification for alcohol or tobacco purchases.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Helped customers find specific products, answered questions and offered product advice.
Managed cashier shifts and breaks.
Education and Training
High School Diploma: , Expected in 05/2015 - Mehlville High School - St Louis, MO GPA:
Registered Medical Assistant: , Expected in 04/2019 - St. Louis College Of Health Careers - St Louis, MO GPA:
Bachelor of Science: , Expected in - Washington University In St Louis - St Louis, MO GPA:
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