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Highly proficient, dedicated, and responsible Bilingual Medical Assistant seeking a position that will challenge me to be a highly productive team member in the Medical Field that will allow me to utilize my knowledge clinical and organizational skills to contribute my leadership skills, and communication skills to a reliable company that will allow me to expand on my medical skills.
• Patient care • Vital sings measurement • Scheduling • Appointment setting • Injections • Patient Preparation • Phlebotomist, ASCP PBT • CPT and ICD-10 • CPR Certification • Electrocardiogram (EKG) • Electronic medical records • Medical terminology | • Lab additives and phlebotomy procedures • Bilingual (English/Spanish)
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- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases and supported transactions to streamline sales process.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Increased sales by suggesting specific complementary items to customers.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Received payments for products and issued receipts.
- Increased sales by suggesting specific complementary items to customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
B.F. Terry High School - Rosenberg , TX
Alterius Career College - Houston, TX
Training at Mora Cares Needville, TX
Medical Assistant Externship Sept. 2020 to Oct. 2020
• Vital signs, patient triage, medical records documentation, demographic collection, injections, phlebotomy, CLIA waived testing, CPR/First Aid/AED, OSHA regulations, universal precautions, medical records management, electronic medical records, specimen collection, clinical hygiene, medical front office, answer phones, schedule patient appointments
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School Attended
- B.F. Terry High School
- Alterius Career College
Job Titles Held:
- Medical Assistant
- Sales Associate and Cashier
- Cashier
Degrees
- High School Diploma
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