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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly proficient, dedicated, and responsible Bilingual Medical Assistant seeking a position that will challenge me to be a highly productive team member in the Medical Field that will allow me to utilize my knowledge clinical and organizational skills to contribute my leadership skills, and communication skills to a reliable company that will allow me to expand on my medical skills.

Skills

• Patient care

• Vital sings measurement

• Scheduling

• Appointment setting

• Injections

• Patient Preparation

• Phlebotomist, ASCP PBT

• CPT and ICD-10

• CPR Certification

• Electrocardiogram (EKG)

• Electronic medical records

• Medical terminology

• Lab additives and phlebotomy procedures

• Bilingual (English/Spanish)

  • Wound care and irrigation
  • HIPAA compliance
  • Understands medical procedures
  • Using a scale
  • Lab equipment setup
  • Sterile technique
  • Crutch fitting
  • Conflict resolution abilities
  • First aid
Experience
02/2021 to 03/2021
Medical Assistant Virginia Hospital Center Mclean, VA,
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
07/2019 to 11/2019
Sales Associate and Cashier Tapestry, Inc. Nashville, TN,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
08/2014 to 06/2017
Cashier Builders Firstsource, Inc. Camp Verde, AZ,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Increased sales by suggesting specific complementary items to customers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
Expected in 05/2017
High School Diploma:
B.F. Terry High School - Rosenberg , TX
GPA:
Expected in 10/2020
: Medical Assistant
Alterius Career College - Houston, TX
GPA:

Training at Mora Cares Needville, TX

Medical Assistant Externship Sept. 2020 to Oct. 2020

• Vital signs, patient triage, medical records documentation, demographic collection, injections, phlebotomy, CLIA waived testing, CPR/First Aid/AED, OSHA regulations, universal precautions, medical records management, electronic medical records, specimen collection, clinical hygiene, medical front office, answer phones, schedule patient appointments

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Resume Overview

School Attended

  • B.F. Terry High School
  • Alterius Career College

Job Titles Held:

  • Medical Assistant
  • Sales Associate and Cashier
  • Cashier

Degrees

  • High School Diploma

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