Dedicated and empathetic medical assistant offering almost 4 years years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
HIPAA compliance
Vital sign monitors
Quick problem solver
Patient scheduling
Charting expertise
Communicating with patient families
Certified in Basic Life Support (BLS)
Customer Service
First aid
Education and Training
Bryant Stratton College Solon, OH, Expected in 05/2017 ā āAssociate of Applied Science:Medical Assisting - GPA:
Experience
Washington Hospital, Inc., Mary - Medical Assistant Bowling Green, KY, Current - Current
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assessed, documented and monitored vital signs for more than 70 patients per day.
Kept facility stocked with necessary supplies, equipment and instruments.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Directed patient flow during practice hours, minimizing patient wait time.
Desoto Healthcare - Assistant File Clerk Southaven, MS, Current - Current
Scanned and filed forms, reports, correspondence and receipts.
Reviewed files to check for complete and accurate information.
Contacted staff and customers to retrieve files.
Strengthened traceability by developing organization systems for records, reports and agendas.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Straightened up the waiting room so that it remained neat and organized.
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Promedica Senior Care - Dietary Aide Land O Lakes, FL, Current - Current
Served specific meals to patients with special dietary needs.
Helped patients with special needs eat meals with kindness and patience.
Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Raise ResCare - Home Health Aide City, STATE, Current - Current
Supervised medication administration, personal hygiene and other activities of daily living.
Monitored client's well-being, safety and comfort under direction of physician.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Planned optimal meals based on established nutritional plans.
Administered necessary medications as directed by care plan.
Delivered high level of assistance with cooking, meal preparation and shopping.
Helped clients stay happy and healthy by providing mental and emotional support.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Facilitated best care by developing strong and trusting rapport with patient.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Maintained clean and well-organized environment to promote client happiness and safety.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Improved patient outlook and daily living through compassionate care.
Monitored and reported clients' progress.
Documented client progress in charts and logbooks.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
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