LiveCareer-Resume

medical assistant resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skills
  • Decision Making
  • Updating Medical Records
  • Clear Communication
  • Medication Administration
  • Patient Relations
  • HIPAA Compliance
Experience
08/2016 to Current Medical Assistant Gila River Health Care | Chandler, AZ,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Incorporated outside records into charts and EHR.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
11/2010 to 07/2016 Resident Advisor/Clinical Intake Coordinator/Case Manager Aspirus | Athens, WI,
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Interpreted and explained work procedures and policies to brief staff.
07/2006 to 08/2008 CNA Longwood Health Care | City, STATE,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Education and Training
Expected in 06/2019 to to | Medical Assisting Florida Technical College, Orlando, FL GPA:
Expected in 06/2009 to to Associate of Science | Medical Billing And Coding HighTech Institute, Orlando, FL, GPA:
Expected in to to | Certified Nursing Assisant Sarasota Vo-tech, Sarasota, FL GPA:

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Resume Overview

School Attended

  • Florida Technical College
  • HighTech Institute
  • Sarasota Vo-tech

Job Titles Held:

  • Medical Assistant
  • Resident Advisor/Clinical Intake Coordinator/Case Manager
  • CNA

Degrees

  • Associate of Science

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