LiveCareer-Resume

medical assistant resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in different settings. Solid team player with outgoing, positive demeanor and proven skills in maintaining customer satisfaction and contribution to company success.

Skills
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Establishing and Maintaining Customer Relationships
  • Multi-Line Phone Systems
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Time Management and Prioritization
  • Flexible and Adaptable
  • Reliable and Trustworthy
Work History
12/2017 to 03/2021 Medical Assistant Whidbey Island Public Hospital | Coupeville, WA,


  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
  • Maintaining compliance with local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic.
  • Tested and recorded blood glucose levels.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized and organized exam rooms and medical equipment.
01/2015 to 07/2017 Medical Assistant/Administrative Assistant Hei Hotels & Resorts | Woodland Hills, CA,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Communicated with patients regarding payments on outstanding accounts.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Called patients to confirm scheduled appointments day in advance.
08/2014 to 03/2015 Hostess The Crows Nest Restaurant | City, STATE,
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assigned guest to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Recorded available tables after seating each party using specialized seating board.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating and menu information.
  • Documented reservations and communicated changes to guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
08/2014 to 01/2015 Hostess/Busser El Jardin | City, STATE,
  • Assigned guest to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Planned and executed parties by organizing menus, spaces and special requests.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future guest.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and menus.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Assisted customers with carry-out service.
Education
Expected in to to | GE Course Work Cabrillo College, Aptos, CA GPA:
Expected in 2013 to to | Medical Assisting Santa Cruz County ROP, Capitola, CA GPA:
Expected in 06/2008 to to High School Diploma | Santa Cruz High School, Santa Cruz, CA GPA:
Languages
Spanish:
Elementary
Negotiated:

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Resume Overview

School Attended

  • Cabrillo College
  • Santa Cruz County ROP
  • Santa Cruz High School

Job Titles Held:

  • Medical Assistant
  • Medical Assistant/Administrative Assistant
  • Hostess
  • Hostess/Busser

Degrees

  • High School Diploma

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