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Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Resourceful Medical assistant with over 15 years of experience in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments. Personable individual that brings experience in balancing problematic administrative and clinical duties to achieve patient satisfaction. Proficient in Azalea and Exscribe programs. Thorough understanding of medical registration process and procedures to streamline client processing. Empathetic, effective and motivated medical assistant that combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
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- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Completed basic physical assessments of patients condition and educated patients to provide optimal care.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests such as Covid to help clinical staff assess conditions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Printed and filed examination data records according to HIPAA patient standards.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assessed, documented and monitored vital signs for more than 50 patients per day.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Penetrated new markets by investigating competitor products, services and trends.
- Led sales planning, development and account management for St.Cloud territory.
- Conducted market research and reported on competitors.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Created and delivered in-depth sales presentations to potential customers.
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Created presentation materials for sales, customer relations, and management purposes.
Hi-Tech Institute - Orlando, FL,
Osceola High School - Kissimmee, FL
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Resume Overview
School Attended
- Hi-Tech Institute
- Osceola High School
Job Titles Held:
- Medical Assistant
- Administrative Assistant
- Account Marketing and Sales Manager
Degrees
- Medical Assistant / BMO
- High School Diploma
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