Knowledgeable medical office professional with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Skills
HIPAA compliance
Customer Service
Phlebotomy
First aid
Conflict resolution abilities
Strong interpersonal skills
Reliable
Workflow Optimization
Experience in leadership
Patient relations
Calm and level-headed under duress
Education and Training
Luray High SchoolLuray, VAExpected in 2006 – –Diploma: - GPA:
Page County Technical CenterLuray, VAExpected in 2006 – –Advanced Certified Nurses Assistant: - GPA:
Liberty UniversityLynchburg, VAExpected in – –: - GPA:Prerequisites For Nursing
Lord Fairfax Community Collee
Lord Fairfax Community CollegeMiddletown, VAExpected in – –:Nursing - GPA:
Experience
Cleveland Clinic - Medical Assistant Thompson, OH, 12/2020 - Current
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Organized charts, documents and supplies to maintain team efficiency.
Maintained clean and organized work area with adequate supplies and reagents.
Assisted back office patient processes to reduce customer wait times.
Positioned patients for optimal comfort prior to procedures.
Trained patients on how to properly operate medical equipment.
Ordered and received disposable supplies and created SAP purchase orders.
Identified operational improvements to drive efficiency and quality of care.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Answered appointment calls to streamline office operations.
Communicated with patients by phone and via written correspondence.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Assisted with technical treatments and entered information within patient records and charts.
Assisted cardiologists in special and complex cardiovascular procedures.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Completed clinical documentation in accordance with agency guidelines.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Requested scripts from doctors and verified insurance and coding.
Scheduled appointments for patients via phone and in person.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Measured patient peak flows to improve workflow efficiency.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Maintained and calibrated lab instruments and equipment to streamline use.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Educated patients about medications, procedures and physician's instructions.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Supervised both clinical and administrative duties.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Improved patient care and daily task efficiency resulting in smoother operations.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Completed clinical procedures and gathered patient data for interpretation by physician.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Sterilized medical equipment after each procedure.
Monitored patient stability by checking vital signs and weight.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Prepared patients for examinations, taking vital signs and updating medical histories.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Completed and submitted clinical documentation in accordance with agency guidelines.
Performed routine tests such as urine dip stick, vision and hearing tests.
Printed and filed examination data records according to HIPAA patient standards.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Prepared prescription refill requests on behalf of physician to prevent lags.
Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Acted as liaison between physician and patient, answering questions and delivering test results.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Communicated with medical transcriptionists regarding patient medical records.
Escorted patients to examination rooms and documented medical histories.
Contacted pharmacies to submit and refill patients' prescriptions.
Sterilized medical instruments to streamline procedural use.
Recorded patient histories and filed supporting clinical data and diagnosis.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Assisted in providing customized healthcare options to infants, children and adolescents.
Supervised both clinical and administrative duties in medical office setting.
Administered rapid tests such as strep, flu, H-pylori, dipstick urinalysis and COVID to help clinical staff assess conditions.
Cleveland Clinic - Medical Assistant Barberton, OH, 02/2019 - 08/2020
Assist patients with required paperwork, answer telephones, faxing documents, filling out appropriate paperwork per the physician.
Initiate prior authorizations for medications, scheduling of appointments and surgeries, administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skill, within and outside the organization, Under the supervision of the physician, performed Medical Assistant specific tasks, and assessing and educating patients.
Suture removals, wound checks and dressing changes.
Assist with cosmetic procedures, surgical procedures and biopsy procedures.
Blood draws for same day procedures such as PRP facials and cosmetic treatments.
Application of numbing agents prior to cosmetic treatments.
Answer and returned patient phone calls and/or emails usually within a same day time frame.
Advised patient of results from biopsy or other tests performed in office.
Medication refills sent to pharmacy of patients choice per approval of physician.
Knowledge of diagnosis codes and medical procedures.
Training of new employees and held lead medical assistant position.
Maintaining a clean and safe environment., Assist patients with required paperwork, answer telephones, faxing documents, filling out appropriate paperwork per the physician.
Initiate prior authorizations for medications, scheduling of appointments and surgeries, administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skill, within and outside the organization, Under the supervision of the physician, performed Medical Assistant specific tasks, and assessing and educating patients.
Suture removals, wound checks and dressing changes.
Set up surgical trays to assist in room for surgical procedures and biopsy procedures.
Blood draws for Accutane compliance.
Application of numbing agents prior to cosmetic treatments.
Answer and returned patient phone calls and/or emails usually within a same day time frame.
Advised patient of results from biopsy or other tests performed in office.
Medication refills sent to pharmacy of patients choice per approval of physician.
Knowledge of diagnosis codes and medical procedures.
Maintaining a clean and safe environment.
Organized charts, documents and supplies to maintain team efficiency.
Positioned patients for optimal comfort prior to procedures.
Answered appointment calls to streamline office operations.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Assisted with technical treatments and entered information within patient records and charts.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Completed clinical documentation in accordance with agency guidelines.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Requested scripts from doctors and verified insurance and coding.
Initiated dialysis treatment according to prescribed orders.
Scheduled appointments for patients via phone and in person.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Measured patient peak flows to improve workflow efficiency.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Completed clinical procedures and gathered patient data for interpretation by physician.
Reviewed treatment sheets for consistency, completeness and accuracy.
Sterilized medical equipment after each procedure.
Monitored patient stability by checking vital signs and weight.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Prepared patients for examinations, taking vital signs and updating medical histories.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Cleveland Clinic - Medical Assistant Brimfield, OH, 02/2015 - 02/2016
Assist patients with required paperwork, answer telephones, faxing documents, filling out appropriate paperwork per the physician.
Initiate prior authorizations for medications, scheduling of appointments and surgeries, administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skill, within and outside the organization, Under the supervision of the physician, performed Medical Assistant specific tasks, and assessing and educating patients.
Suture removals, wound checks and dressing changes.
Assist with cosmetic procedures, surgical procedures and biopsy procedures.
Blood draws for same day procedures such as PRP facials and cosmetic treatments.
Application of numbing agents prior to cosmetic treatments.
Answer and returned patient phone calls and/or emails usually within a same day time frame.
Advised patient of results from biopsy or other tests performed in office.
Medication refills sent to pharmacy of patients choice per approval of physician.
Knowledge of diagnosis codes and medical procedures.
Training of new employees and held lead medical assistant position.
Maintaining a clean and safe environment., Assist patients with required paperwork, answer telephones, faxing documents, filling out appropriate paperwork per the physician.
Initiate prior authorizations for medications, scheduling of appointments and surgeries, administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skill, within and outside the organization, Under the supervision of the physician, performed Medical Assistant specific tasks, and assessing and educating patients.
Suture removals, wound checks and dressing changes.
Set up surgical trays to assist in room for surgical procedures and biopsy procedures.
Blood draws for Accutane compliance.
Application of numbing agents prior to cosmetic treatments.
Answer and returned patient phone calls and/or emails usually within a same day time frame.
Advised patient of results from biopsy or other tests performed in office.
Medication refills sent to pharmacy of patients choice per approval of physician.
Knowledge of diagnosis codes and medical procedures.
Maintaining a clean and safe environment.
Organized charts, documents and supplies to maintain team efficiency.
Positioned patients for optimal comfort prior to procedures.
Answered appointment calls to streamline office operations.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Assisted with technical treatments and entered information within patient records and charts.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Completed clinical documentation in accordance with agency guidelines.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Requested scripts from doctors and verified insurance and coding.
Initiated dialysis treatment according to prescribed orders.
Scheduled appointments for patients via phone and in person.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Measured patient peak flows to improve workflow efficiency.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Completed clinical procedures and gathered patient data for interpretation by physician.
Reviewed treatment sheets for consistency, completeness and accuracy.
Sterilized medical equipment after each procedure.
Monitored patient stability by checking vital signs and weight.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Prepared patients for examinations, taking vital signs and updating medical histories.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Valley Health System - Patient Services Representative/Medical Assistant City, STATE, 02/2016 - 11/2018
Valley Health Collected accurate demographic and financial information during the scheduling and/or registration process.
Assist patients with required paperwork, answer telephones, faxing documents, filling out appropriate paperwork per the physician such as work notes, DMV handicap documents, FMLA paperwork and disability claims, prior authorizations for medications, scheduling of appointments, administrative support to the ambulatory care team, through excellent customer service, attention to detail and interpersonal skill, within and outside the organization, Under the supervision of the physician, performed Medical Assistant specific tasks, and assessing and educating patients.
Phlebotomy, injection and immunization administration, collection of specimens for test such as wound cultures, strep/flu, ear irrigation’s/flushing.
Knowledge of vital signs, appropriate dressing changes and medications.
Answer and returned patient phone calls and/or emails usually within a same day time frame.
Advised patient of results from biopsy or other tests performed in office.
Medication refills sent to pharmacy of patients choice per approval of physician.
Experience In working closely with insurance and prior authorizations for patients' medical approvals.
Knowledge of diagnosis codes and medical procedures.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Checked claims for errors, corrected issues and mailed out promptly.
Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Coordinated between patients and healthcare professionals to meet patient needs.
Answered patient questions and fielded complaints.
Ran credit card batches and balanced deposits on a daily basis.
Referred patients to appropriate professionals and services.
Provided consultations for patients about rights and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
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