Knowledgeable medical office professional with exceptional background over 22+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Skills
HIPAA compliance
Medical terminology knowledge
Patient scheduling
Calm and level-headed under duress
Electrocardiography (EKG)
Customer Service
Understands medical procedures
Education and Training
Bel Air High SchoolEl Paso, TXExpected in 06/1994 – –High School Diploma: - GPA:
Career Center of TexasEl Paso, TX, Expected in 06/1996 – –RMA:Medical Assistant - GPA:
Experience
Marathon Health - Medical Assistant Stuttgart, AR, 02/2015 - Current
Scheduled appointments for patients via phone and in person.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Requested scripts from doctors and verified insurance and coding.
Completed clinical documentation in accordance with agency guidelines.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Communicated with patients by phone and via written correspondence.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Administered rapid tests such as strep and flu test to help clinical staff assess conditions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed routine tests such as urine dip stick, vision and hearing tests.
Marathon Health - Medical Assistant Tabor City, NC, 12/2005 - 02/2015
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Scheduled appointments for patients via phone and in person.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Kept facility stocked with necessary supplies, equipment and instruments.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Requested scripts from doctors and verified insurance and coding.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Trained patients on how to properly operate medical equipment.
Monitored patient stability by checking vital signs and weight.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Communicated with patients by phone and via written correspondence.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Educated patients about medications, procedures and physician's instructions.
Dr. James Gibson - Medical Assistantd City, STATE, 03/1997 - 12/2005
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Communicated with patients by phone and via written correspondence.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Requested scripts from doctors and verified insurance and coding.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Answered appointment calls to streamline office operations.
Contacted pharmacies to submit and refill patients' prescriptions.
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