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Medical Assistant Resume Example

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MEDICAL ASSISTANT
Summary

Focused Customer Service Rep motivated to deliver seamless and pleasant care experience to patients/customers. Recognized for exceptional vocal and detailed organized skills. Provide proactive administrative support and accurate record keeping. Also

Adaptable to changing working environments and excited to take next step with challenging unwanted positions. Offering 5-year background in indirect and direct customer care within company policy settings.

Skills
  • Wound care and irrigation
  • Understands medical procedures
  • HIPAA compliance
  • Charting expertise
  • Documentation procedures expert
  • Inventory and supply management
  • Proper sterilization techniques
  • Reliable transportation
  • Bilingual in spanish
  • Patient-handling equipment
  • Data entry
  • Using a scale
  • General housekeeping ability
  • Detail-oriented
  • Understands mobility assistance needs
  • Media preparation
  • Restocking lab supplies
  • Team management and supervision
  • Stocking supplies
  • Patient scheduling
  • Quick problem solver
Experience
Medical Assistant|Company Name - City, State|06/2019 - Current
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Sterilized medical equipment after each procedure.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Interviewed patients to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up the waiting room so that it remained neat and organized.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Customer Account Specialist|Company Name - City, State|10/2018 - 05/2019
  • Identified customers' needs to recommend specific features.
  • Supported sales team in daily order processing and purchasing.
  • Answered customers' questions regarding orders, billing and returns.
  • Built strong relationships with accounts by focusing on exceptional communication.
  • Scrutinized customers' order activities to determine best options and plans.
  • Maintained accurate customer account information and databases.
  • Provided constructive feedback to customer service management.
  • Reviewed contact and account history to make quality outbound calls.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Cashier|Company Name - City, State|04/2018 - 01/2019
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
Education and Training
West Phoenix High School||City, State|05/2012High School Diploma
Carrington College - Phoenix||City, State|08/2015Certified Medical Assitant: Medical
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Resume Overview

School Attended

  • West Phoenix High School
  • Carrington College - Phoenix

Job Titles Held:

  • Medical Assistant
  • Customer Account Specialist
  • Cashier

Degrees

  • High School Diploma
    Certified Medical Assitant : Medical

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