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Medical Assistant Resume Example

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MEDICAL ASSISTANT
Professional Summary

Customer Service Specialist JESSICA A. WILSON Highly motivated and committed medical assistant with proven history of superior performance at individual, team and organizational levels. over seven years of customer service experience, decided to take the experience to a next level in the medical field. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Very outgoing, not afraid to jump right in to learn. Cardiology is the main medical experience known, but willing to learn new medical skills and positions.

Skills
  • Engaging Personality
  • Positive Attitude
  • Highly Reliable
  • Quick Learner
  • Handling Challenging Customers
  • Effective Problem Solver
  • Liquor, Beer & Wine Knowledge
  • Food Service Knowledge
  • Proficiency in Microsoft Word, PowerPoint & Excel
  • Policies
  • Problem Solver
  • Quick Learner
  • Telephones
  • Monitoring Patient Progress
  • Diagnostic Equipment Expertise
  • Cardiac monitors
  • Compassionate
  • Adaptable
  • Electronic health records
  • Patient-focused care
  • Knowledge of EKG rhythm interpretation
  • Inventory control
  • Inventory
  • Merchandising
  • Excel
  • Mail
  • Office
  • PowerPoint
  • Window
  • Microsoft Word
  • Cash register
  • Financial
  • Safety
  • EMR / EHR
  • Inventory and Supply Management
  • Companionship and Emotional Support
  • Therapeutic procedures
  • CPR
  • Patient Assessments
  • Efficient and reliable team player
  • Patient Scheduling
  • Electrocardiographic rhythm recognition
Work History
Medical Assistant | 11/2019 to 08/2020
Cardiovascular Institute Of Northwest Florida - Panama City, FL
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Oriented and trained new staff on proper procedures and policies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Prepared patients for stress test, electrocardiograms, and nuclear stress/rest test.
  • Obtained client medical history, including medication information, family history, social history, symptoms and allergies.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians in follow-through of care.
  • Obtained data on paper and emr
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Attended required training, education and meetings.
  • Scheduled and accompanied clients to medical appointments.
Behavioral Therapist | 02/2019 to 10/2019
Wsi Learning Center - Panama City Beach, Flordia
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Encouraged clients and family members to practice and use skills and strategies for confrontingproblems constructively.
  • Supervised clinicians-in-training such as interns and new counselors.
  • Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
  • Delivered individualized, evidence-based psychotherapy for patients diagnosed with issues such as autism and disabilities.
  • Implemented behavioral intervention plans created by clinical supervisors and behavioral techs.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Offered educational lectures and workshops targeted on specific populations like social places.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
  • Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
  • Conducted Functional Behavior Assessments (FBAs) and Functional Analyses (FAs) and developed behavior intervention plans based on principles of applied behavior analysis.
  • Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
  • Collected session data to aid in treatment planning and assessment.
  • Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Food Runner | 05/2018 to 10/2019
Pineapple Willy's Restaurant - Panama City Beach, Florida
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Answered questions from restaurant patrons regarding menu items.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
  • Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Confirmed speed of service for all food orders while minimizing errors and complaints.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
J.R. Arnold High School - Panama City Beach, FL | High School Diploma05/2017
  • Majored in technology
Additional Information
  • References

Tracy Pybus

  • relationship: previous coworker
  • job: RN
  • cell: (850) 814-6463

Maketta peterson

  • relationship: previous coworker
  • job: CMA
  • cell: (850) 867-7915

Laquita Thorne

  • Relationship: previous coworker
  • job: RN
  • cell: (850) 890-5536
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Resume Overview

Companies Worked For:

  • Cardiovascular Institute Of Northwest Florida
  • Wsi Learning Center
  • Pineapple Willy's Restaurant

School Attended

  • J.R. Arnold High School

Job Titles Held:

  • Medical Assistant
  • Behavioral Therapist
  • Food Runner

Degrees

  • J.R. Arnold High School - Panama City Beach , FL | High School Diploma

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