Enthusiastic Customer Service Associate with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills. Reliable, dependable with 5 years of experience serving customers. Skilled at taking customers' orders accurately and delivering quickly. Courteous when helping customers with special requests.
Skills
HIPAA Compliance
Professional Bedside Manner
Medical Billing
Charting Expertise
Proper Sterilization Techniques
Customer Support
Customer Service
Verbal and Written Communication
Safety Regulations
Cash Handling
Problem-Solving
Customer Transactions
Complaint Resolution
Honest and Ethical
Experience
08/2020 to Current
Medical AssistantAmita Health – Broomfield, CO,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
12/2017 to 03/2020
Teacher's AssistantPuc National – Sylmar, CA,
Assisted teachers with instruction and provided clerical support for diverse needs.
Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
Distributed classroom materials, pencils, paper and art materials.
Supervised students and maintained security throughout school buildings and on field trips.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Arranged and led academic and study activities for students.
Provided classroom support throughout planned instruction and individual lessons.
Maintained organized and clean classroom and play areas.
Assisted instructional staff with implementing lessons and activities for full classes and small groups.
Supervised children and participated with children in activities.
Supported classroom teachers by managing files, preparing materials and updating records.
Maintained focused, inclusive and supportive learning environments.
Cleaned and organized classrooms, materials and supplies.
Assisted teachers with lesson preparation and curriculum implementation.
Prepared lesson materials and visual aids to reinforce lesson concepts.
01/2016 to 12/2017
WaitressRegal Cinemas Corporation – Richmond, VA,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Increased sales of high margin menu items through effective upselling.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Operated POS terminals to input orders, split bills and calculate totals.
Set up tables and counters to prepare dining and serving areas.
Completed final preparations of dishes and quickly delivered items to customers.
Calculated charges, issued table checks and collected payments from customers.
Provided timely checks on guest needs and brought requests.
Education and Training
Expected in 05/2016 to to
High School Diploma: Suitland High School - District Heights, MD GPA:
Expected in to to
: EMT PG COMMUNITY COLLEGE - Upper Marlboro, MD, GPA:
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