medical assistant resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated and empathetic Medical Office Assistant offering 2 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Understands medical procedures
  • CPT and ICD-10 coding
  • Professional bedside manner
  • Charting expertise
  • HIPAA compliance
  • Medical billing
  • Specimens collection and processing
  • Medical terminology
  • Conflict resolution abilities
  • General housekeeping ability
  • Vital sign monitors
  • Diagnostic procedures
  • Restocking lab supplies
  • Communicating with patient families
  • Medical terminology knowledge
  • First aid
  • Human anatomy and physiology
  • Patient scheduling
  • EKG set up and monitoring
  • Customer service
  • Understanding of medical laws
  • Data entry
  • Checking patients in and out.
  • Scheduling patient appointments
  • Answering phone calls
  • Prior Authorizations and Precertifications
  • Insurance verification
  • Collecting copays
Medical Assistant, 02/2018 to Current
Ascension (System Office)Wichita, KS,
  • Administered rapid tests such as urinalysis and flu/strep to help clinical staff assess conditions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Sterilized medical instruments as needed.
  • Followed all principles of asepsis and infection control.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Answered appointment calls.
Patient Registration Representative, 08/2018 to 01/2019
Children's Of AlabamaMontgomery, AL,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Verified patient insurance for eligibility.
  • Completed transactions for patients using cash, check, or credit to allow patients to pay their copays, deductibles, coinsurance, etc.
  • Verified patients name and date of birth to ensure the patient identity was correct.
Certified Nursing Assistant, 05/2015 to 01/2018
Chi HealthArkadelphia, AR,
  • Documented patient intake and dietary requirements and assisted with feeding.
    Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
    Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
    Responded to patient alarms and needs-assessment requests to identify course of treatment.
    Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
    Documented activities and recorded information in EMR system.
    Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
    Managed and maintained patient rooms, shared-living areas and nursing stations.
    Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
    Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
    Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
    Collected specimens, monitored vitals and maximized patient comfort.c
Education and Training
Associates in Medical Office Administration: , Expected in 05/2019
Haywood Community College - Clyde, NC
Certified Medical Assistant: , Expected in
Haywood Community College - Clyde, NC
High School Diploma: , Expected in 05/2015
Pisgah High School - Canton, NC

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Resume Overview

School Attended

  • Haywood Community College
  • Haywood Community College
  • Pisgah High School

Job Titles Held:

  • Medical Assistant
  • Patient Registration Representative
  • Certified Nursing Assistant


  • Associates in Medical Office Administration
  • Certified Medical Assistant
  • High School Diploma

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