medical assistant resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Public Service Servant with more than 10 years working for the state of Florida and in the medical field, providing regulatory, policies and medical information to customers, whilst working in a fast-paced multi-tasked environment, motivated to successfully work as part of the team to reach personal and business goals.
Skills
Conflict resolution techniques
Problem-solving abilities/Conflict mediation
Client relations and retention
Call Center Operations
Customer Service/relations/Satisfaction
Courteous demeanor
Empathy
Persuasiv
Research ability
Deadline-oriented
Quality assurance controls
Microsoft Office
Report creation/generation
Office equipment proficiency
Experience
08/2017 to CurrentMedical AssistantQuest Diagnostics Incorporated | Springfield, IL,
Assist over a hundred patients daily by the way of face to face contact, emails and incoming telephone calls. Using active listening to answer questions and find resolutions resulting in 95% patient satisfaction, results obtained through daily patient surveys.
Interviewed and engaged patients by adapting communications styles, asking probing open-ended questions to obtain important medical history, chief complaints, vital signs, and provide correct up to date information regarding any changes or concerns. Documentation data entered into Electronic Medical Record.
Secured patient's information, maintained patient's confidence by completing and safeguarding medical records.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Relayed messages from patients to physicians, medical specialist, and pharmacist about concerns, condition updates or refill requests to facilitate treatment.
Assisted patients who spoke other languages by using an interpretation service by phone or by video.
06/2015 to 07/2016Admissions ClerkTexas Health & Human Services Commission | Andrews, TX,
Answered calls from a diverse population of prospective students by answering questions, resolving concerns and providing information.
Collected and inputted accurate, current information into student's portal.
Helped students with admissions process and adhered to state and federal laws.
Collaborated with other centers to ensure students were registered for required classes.
Maintained digital and physical records of files and managed timely updates.
Participated in health fairs to raise awareness of organization's mission and services.
06/2011 to 08/2014Assistant ManagerColumbia Sportswear Company | Orange, CA,
Directed and led employees, delegating daily tasks, supervising team members activities to optimize to drive productivity and efficiency, resulting in reduced wait-time by 50 percent.
Collaborated with manager to develop strategies for achieving greater internal and external customer satisfaction.
Enforced state, federal and county policies regulations, laws, and procedures to strengthen operational standards across departments.
Credentialed and verified authenticity of vital Identification documentation, name change, and immigration status documents according to the True Identification Act policies and laws.
Proactively listened to a diverse community of internal and external customers all from various backgrounds, professionally resolved conflicts, concerns working towards a positive outcome.
Stayed abreast with changes, ensuring team members were aware of updates and they should be implemented
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Provided evaluations, assessment, training, performance, coaching, and mentorship to team members and new employees using the Specific, Measurable, Achievable, Recordable, and Timely software program.
06/2011 to 08/2012ManagerSheridan Group Inc. Company | Woodstock, VT,
Oversaw day-to-day office operations, including receiving and writing professional business correspondence, creating business letters and records to maintain effective lines of communication. Answered, returned, forwarded calls from the public using various interviewing techniques to obtain information and provide resourceful information.
Coordinated office activities and maintained office organization to support efficiency, professionalism and performance objectives.
Trained and mentored team members in company policies and operations to secure efficiency and compliance with company daily task executions and industry best practices.
Education and Training
Expected in 05/2019 to to Bachelor of Science | Supervision And ManagementBroward College, Fort Lauderdale, FLGPA:
Minor in Business
Summa cum laude graduate
Ranked in Top 1% of class
Dean's List Honoree 2019
4.0 GPA
Minor in Business
Phi Theta Kappa Member
Expected in 12/2017 to to Associate of Science | Medical AssistingBroward College, Fort Lauderdale, FL, GPA:
Highest Honors
Irene Fischley's Award
Accomplishments
Assigned as Medical Assistant Team Lead and made responsible to resolve complaints, or issues as they arise and to assist team members in resolving concerns, assisting patients and their concerns.
Recognized for outstanding customer service and assigned Examiner in Charge. Assigned to cover and run the office operations in the absence of the Office Manager
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