Medical Assistant resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Criminal Justice Professional extensively trained in defensive tactics, weapons, crisis prevention and intervention and case management.
  • Effectively uses education and hands-on experience to manage large caseloads.
  • Energetic and successful in program development, implementation and management, as well as community outreach for mission-oriented organizations.
  • State and federal legal knowledge
  • Cognitive behavioral educational training
  • Extensive education in adult/juvenile probation community service programs, and Substance abuse treatment
  • Outreach programming
  • Mental health disorders knowledge
  • Motivational
  • Confident
  • Fluent in English
  • Proficient with MS Office
  • Office management
Professional Experience
Medical Assistant, 2000 to 01/2002
CityblockNew York City, NY,
  • Prepared patient rooms prior to their arrival.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Collected urine samples.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Tended to patients with chronic illnesses.
  • Exhibited compassionate care and communication with regard to issues of death and dying.
  • Provided patients and families with emotional support.
  • Read and recorded temperature, pulse and respiration.
  • Comforted patients and provided them with reassurance and encouragement.
  • Maintained a clean, orderly and well-stocked environment.
Office Manager/Accounting Assistant, 03/2002 to 08/2005
Stonebridge CompaniesWashington, DC,
  • Successfully managed the activities of [number] team members in multiple locations.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Office Manager/Medical Assistant, 01/2007 to 01/2010
Comprehensive Medical Care LLCCity, STATE,
  • Served as liaison between management, clinical staff and the community.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
  • Routinely evaluated the overall resident care within the facility and diligently enforced high standards.
Office Manager, 02/2011 to 11/2014
NOVA SurgeryCity, STATE,
  • Evaluated patient care procedural changes for effectiveness.
  • Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Administered, directed and coordinated the activities of the agency.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Cooperated with other health related agencies and organizations in community activities.
  • Served as liaison between management, clinical staff and the community.
  • Ensured the accuracy of public information and materials.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
  • Organized and led weekly personnel meetings with [number] team members.
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Reviewed and approved time cards for processing by payroll department.
  • Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
  • Monitored infection control procedures to ensure facility-wide health and safety.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
High School Diploma: General Studies , Expected in 2008
Penn Foster High School - Scranton , Pennsylvania
GPA: Dean's List Honors successful completion of first GPA: 3.40 GPA: 3.95
  • Graduated 3.5 GPA
Bachelor of Science: Psychology, Expected in
Kaplan University - Davenport, Iowa
  • 4.0 GPA
  • Coursework in Psychology
  • Dean's List Honors Academic Achievement Award
Certificate of Completion Award: Christian Counseling , Expected in 2012
Liberty University - Lynchburg , Virginia
  • Caring for Kid's God's Way
  • Caring for People God's Way
  • Overview of Substance Abuse
  • Breaking Free

Associate of Arts: Interdisciplinary Studies, Expected in 2015
Liberty University - Lynchburg, Virginia

Bachelor of Science: Criminal Justice-Criminal Psychology, Expected in 2015
Liberty University - Lynchburg, Virginia
  • Minor in Christian Counseling
  • Coursework in Sociology, Psychology, Abnormal Psychology
  • Coursework in Terrorism, Government
  • Coursework in Juvenile Justice and Deviance in Society
  • Coursework in Communications, Criminal Law and Public Administration
  • Member of Psychology Club
Master of Arts: Criminal Justice Human Services Counseling, Expected in
Liberty University - Lynchburg, Virginia
  • Continuing education in Criminal Justice Human Services Counseling
  • Coursework in Sociology and Psychology
  • Member of Psychology Club
Professional Affiliations

The National Society of Collegiate Scholars

American Association of Christian Counselors, Lynchburg, Virginia

American Psychological Association, Washington, DC

Community Service

GSCNC Leader Troop 424, Girl Scouts Counsel Nations Capital, Dumfries, Virginia 2014-Current

  • Acts as liaison between parents, Girl Scouts, & Nation's Capital
  • Directly manages and oversees activities for groups of 10-25 girl scouts
  • Schedules and attends camping and outing events

Sunday School Teacher, First Baptist Church, Woodbridge, Virginia 2014-current

  • Spiritual Leader
  • Manage and oversees classroom studies implementing the Word of God
  • Plans weekly lessons and activities for 10-20 children

Healthcare: computerized charting, assisted outpatient incision and removal surgery.

People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills, ability to adapt and learn very quickly

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Resume Overview

School Attended

  • Penn Foster High School
  • Kaplan University
  • Liberty University
  • Liberty University
  • Liberty University
  • Liberty University

Job Titles Held:

  • Medical Assistant
  • Office Manager/Accounting Assistant
  • Office Manager/Medical Assistant
  • Office Manager


  • High School Diploma
  • Bachelor of Science
  • Certificate of Completion Award
  • Associate of Arts
  • Bachelor of Science
  • Master of Arts

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