Successfully managed the activities of [number] team members in multiple locations.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.
Provided detailed monthly departmental reports and updates to senior management.
Addressed negative customer feedback immediately.
Created training manuals targeted at resolving even the most difficult customer issues.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Office Manager/Medical Assistant, 01/2007 to 01/2010 Comprehensive Medical Care LLC – City, STATE,
Served as liaison between management, clinical staff and the community.
Expertly planned, coordinated, organized and directed all operations of the agency.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Jumped in to fill gaps for on call rotation when necessary.
Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
Observed strict confidentiality and safeguarded all patient-related information.
Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Routinely evaluated the overall resident care within the facility and diligently enforced high standards.
Office Manager, 02/2011 to 11/2014 NOVA Surgery – City, STATE,
Evaluated patient care procedural changes for effectiveness.
Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Administered, directed and coordinated the activities of the agency.
Expertly planned, coordinated, organized and directed all operations of the agency.
Cooperated with other health related agencies and organizations in community activities.
Served as liaison between management, clinical staff and the community.
Ensured the accuracy of public information and materials.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
Organized and led weekly personnel meetings with [number] team members.
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Reviewed and approved time cards for processing by payroll department.
Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
Monitored infection control procedures to ensure facility-wide health and safety.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Education
High School Diploma: General Studies , Expected in 2008 Penn Foster High School - Scranton , Pennsylvania GPA: Dean's List Honors successful completion of first GPA: 3.40 GPA: 3.95
Graduated 3.5 GPA
Bachelor of Science: Psychology, Expected in Kaplan University - Davenport, Iowa GPA:
4.0 GPA
Coursework in Psychology
Dean's List Honors Academic Achievement Award
Certificate of Completion Award: Christian Counseling , Expected in 2012 Liberty University - Lynchburg , Virginia GPA:
Caring for Kid's God's Way
Caring for People God's Way
Overview of Substance Abuse
Breaking Free
Associate of Arts: Interdisciplinary Studies, Expected in 2015 Liberty University - Lynchburg, Virginia GPA:
Bachelor of Science: Criminal Justice-Criminal Psychology, Expected in 2015 Liberty University - Lynchburg, Virginia GPA:
Minor in ChristianCounseling
Coursework in Sociology, Psychology, Abnormal Psychology
Coursework in Terrorism, Government
Coursework in Juvenile Justice and Deviance in Society
Coursework in Communications, Criminal Law and Public Administration
Member of Psychology Club
Master of Arts: Criminal Justice Human Services Counseling, Expected in Liberty University - Lynchburg, Virginia GPA:
Continuing education in Criminal Justice Human Services Counseling
Coursework in Sociology and Psychology
Member of Psychology Club
Professional Affiliations
TheNationalSocietyofCollegiateScholars
AmericanAssociationofChristianCounselors, Lynchburg, Virginia
Acts as liaison between parents, Girl Scouts, & Nation's Capital
Directly manages and oversees activities for groups of 10-25 girl scouts
Schedules and attends camping and outing events
Sunday School Teacher, First Baptist Church, Woodbridge, Virginia 2014-current
Spiritual Leader
Manage and oversees classroom studies implementing the Word of God
Plans weekly lessons and activities for 10-20 children
Skills
Healthcare: computerized charting, assisted outpatient incision and removal surgery.
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills, ability to adapt and learn very quickly
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