medical assistant resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

  • Decision Making
  • Cleaning and Organizing
  • Clear Communication
  • Critical Thinking
  • Dictation and Transcription
  • Multitasking and Prioritization
  • Time Management
  • Relationship Building
  • Flexibility and Adaptability
  • Microsoft Office
  • Willingness to Learn
  • Remote Video Conferencing
  • Quality Control
  • Data Entry
  • Appointment Scheduling
Work History
Medical Assistant, 08/2016 - Current
Elmhurst Memorial Healthcare Lombard, IL,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for 22 patients in clinical environment daily.
  • Prepared initial patient charts for admission. Scheduled appointments and registered patients.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Compiled necessary documents for surgical billing packages.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Barista Shift Supervisor, 08/2003 - 06/2016
Giant Eagle Greenville, PA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Worked with management team to implement proper division of responsibilities.
  • Provided supportive link between external customers and internal operations.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Successfully managed high volumes of customer service interactions and established strong rapport with them and staff.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
Assistant Store Manager, 08/2006 - 12/2010
Levi Strauss & Co. West Palm Beach, FL,
  • Coached partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted weekly staff huddles to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Approved regular payroll submissions for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Barista, 08/2003 - 06/2006
Crossroads Diversified Services San Diego, CA,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Certification : Medical Assisting, Expected in 08/2016
West Valley College - Saratoga, CA
Status -
Certification : Clinical Medical Assistant , Expected in 11/2013
Boston Reed College - San Jose, CA,
Status -
High School Diploma: , Expected in 06/2001
Mount Pleasant High School - San Jose, CA,
Status -

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Resume Overview

School Attended

  • West Valley College
  • Boston Reed College
  • Mount Pleasant High School

Job Titles Held:

  • Medical Assistant
  • Barista Shift Supervisor
  • Assistant Store Manager
  • Barista


  • Certification
  • Certification
  • High School Diploma

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