medical assistant resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.

  • Venipuncture and phlebotomy
  • Charting expertise
  • Proper sterilization techniques
  • Wound care and irrigation
  • HIPAA compliance
  • Inventory and supply management
  • Professional bedside manner
  • Understands medical procedures
  • Communicating with patient families
  • Stocking supplies
  • Using a scale
  • Calm and level-headed under duress
  • Preparing specimens and samples
  • Valid PA driver's license
  • Patient scheduling
  • Phlebotomy
  • Reliable transportation
  • Vital sign monitors
  • Bilingual in English and Spanish
  • Medical terminology
  • Quick problem solver
  • Medical terminology knowledge
  • Customer Service
  • Data entry
06/2011 to Current
Medical Assistant Premise Health Oregon, OH,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
08/2006 to 12/2009
Customer Care Representative Banner Health Tucson, AZ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Processed customer account changes with proprietary software.
  • Delivered customer support to high call load each shift.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Exceeded company productivity standards on consistent basis.
08/2004 to 08/2006
Customer Service Representative Graybar Electric Company, Inc. Asheville, NC,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in 05/1993 to to
Associate of Arts: Airlines
San Juan City College - Juana Diaz, PR,
Expected in to to
: Early Childhood Special Education
Inter American University of Puerto Rico Ponce - Mercedita, PR
Expected in 06/2011 to to
Diploma: Medical Assistant
Lincoln Technical Institute - Allentown, PA,

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Resume Overview

School Attended

  • San Juan City College
  • Inter American University of Puerto Rico Ponce
  • Lincoln Technical Institute

Job Titles Held:

  • Medical Assistant
  • Customer Care Representative
  • Customer Service Representative


  • Associate of Arts
  • Diploma

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