medical assistant resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Reliable Store Manager with five years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

  • Medical Billing
  • Understands Medical Procedures
  • Advanced Anatomy Knowledge
  • HIPAA Compliance
  • Wound Care and Irrigation
  • Charting Expertise
  • Inventory and Supply Management
  • Time Management
  • Multitasking and Prioritization
  • Examination Preparation
  • Multi-line Telephone System Operation
  • Cleaning and Organizing
  • Social Perceptiveness
  • Patient Relations
  • Procedure Assistance
  • Decision Making
  • Critical Thinking
12/2018 to Current
Medical Assistant Southeast Alaska Regional Health Consortium Hydaburg, AK,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Educated patients about medications, procedures and physician's instructions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
02/2014 to 11/2018
Medical Assistant/Office Administrator Chs, Inc. White Lake, SD,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Automated office operations by managing client correspondence and data communications.
  • Filtered emails based on importance and escalated issues to leadership.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
05/2010 to 01/2014
Store Manager Dollar General Store City, STATE,
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Expected in 12/2022 to to
Associate of Science: Criminal Justice
Austin Community College - Austin, TX
Expected in 05/2013 to to
Medical Assistant Certificate/Diploma: Medical Assisting
Sanford Brown College - Austin, TX,

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Resume Overview

School Attended

  • Austin Community College
  • Sanford Brown College

Job Titles Held:

  • Medical Assistant
  • Medical Assistant/Office Administrator
  • Store Manager


  • Associate of Science
  • Medical Assistant Certificate/Diploma

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