Dedicated and empathetic Medical Assistant offering 3 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Wound care and irrigation
Documentation procedures expert
Professional bedside manner
Proper sterilization techniques
HIPAA compliance
Venipuncture and phlebotomy
Understands medical procedures
Charting expertise
Inventory and supply management
Analytical decision-making skills
Medical terminology
Lab equipment setup
Patient scheduling
Customer Service
Team management and supervision
Bilingual in English and Spanish
EKG set up and monitoring
Fluent in Spanish
Pulmonary function tests (PFTs)
Vital sign monitors
Valid Tx driver's license
Communicating with patient families
Medical terminology knowledge
Phlebotomy
Clinical applications
Stocking supplies
Calm and level-headed under duress
Using a scale
Preparing specimens and samples
Restocking lab supplies
Reliable transportation
Specimens collection and processing
Electrocardiography (EKG)
Patient-handling equipment
Education and Training
Southern Careers Institute IncAustin, TXExpected in 01/2017 – –Medical Assistant :Medical Assisting - GPA:
Experience
Brigham And Women's Hospital - Medical Assistant Scituate, MA, 03/2021 - 10/2021
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Contributed to office operations by triaging patients by severity of medical complaint.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Brigham And Women's Hospital - Medical Assistant West Bridgewater, MA, 01/2017 - 08/2019
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Assisted physicians by preparing patients for procedures, including phlebotomy, glucose testing and pulmonary function tests.
Contacted pharmacies to submit and refill patients' prescriptions.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Administered rapid tests such as RST and RFT to help clinical staff assess conditions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Kept facility stocked with necessary supplies, equipment and instruments.
Assessed, documented and monitored vital signs for more than 70 patients per day.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Printed and filed examination data records according to HIPAA patient standards.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Reviewed treatment sheets for consistency, completeness and accuracy.
Completed basic physical assessments of Wellness visit check up questionnaire to provide optimal care.
Anthem, Inc. - Insurance Sales Agent Corona, CA, 12/2013 - 08/2014
Upsold products to policyholders and potential new clients.
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Offered policy guidance and management to promote asset protection.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Developed insurance cross-selling opportunities in partnership with Auto insurance and Life Insurance.
Analyzed customer needs and provided best options, upselling products and services.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Engaged customers and provided high level of service by carefully explaining details about documents.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Cultivated professional relations to establish long-term profitable partnerships.
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