PersonableMedical Assistant bringing five years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Customer-focusedSales Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Skills
Understands medical procedures
Proper sterilization techniques
Professional bedside manner
HIPAA compliance
Wound care and irrigation
Inventory and supply management
Advanced anatomy knowledge
Medical billing
Venipuncture/EKG Technician
Certified in Basic Life Support (BLS)
Merchandising knowledge
Cash handling accuracy
Written and oral communication skills
High-volume dining
Point of Sale (POS) system operations
Experience
05/2021 to Current
Medical AssistantCommunity Health System – Warren, MI,
Offered triage services to patients via telephone or email in cases where in-person assessment is not possible. Ordered screening tests and advised patients on preventative care treatments to promote ongoing health of patients. Supported physicians in medical diagnosis by taking vital signs, performing initial assessments and collecting samples for lab analysis. Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures. Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures. Coordinated and maintained patient charts by recording information and ensuring confidentiality. Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment. Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
03/2018 to 04/2021
Lead Certified Medical AssistantAtlantic Health System – Hackettstown, NJ,
Precepted newly hired medical assistants to train each on office procedures and important tasks. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Monitored office procedures to correct problems and implement proactive improvements for better patient flow. Audited samples and refrigerated medications to verify freshness and remove any expired packages. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Completed clinical procedures and gathered patient data for interpretation by physician.
03/2016 to 04/2020
Lead Sales AssociatePalmer Donavin – North Jackson, OH,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Coordinated activities with other departments to ensure quality customer service.
09/2016 to 01/2018
WaitressMarriott International – Norfolk, VA,
Performed complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs. Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers. Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Education and Training
Expected in 12/2020 to to
Associate of Science: Health Sciences Rowan College of South Jersey - Sewell, NJ, GPA:
Dean's List every semester between 2017-2020 Graduated with 3.6 GPA
Expected in 06/2016 to to
High School Diploma: Gloucester County Christian - Sewell, NJ, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.