medical assistant resume example with 14 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Knowledgeable Certified Medical Assistant with exceptional background over 18+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

  • HIPAA Compliance
  • Catheter Change and Preparation
  • Patient Feeding
  • Advanced Anatomy Knowledge
  • Wound Care and Irrigation
  • Venipuncture and Phlebotomy
  • Patient Toileting
  • Documentation Procedures Expert
  • Understands Medical Procedures
  • Professional Bedside Manner
  • Inventory and Supply Management
  • Grooming and Bathing Assistance
  • Patient Skin and Nail Care
  • Proper Sterilization Techniques
  • Treatment Room Preparation
  • Appointment Scheduling
  • Problem Anticipation and Resolution
  • Check-In and Check-Out Procedures
  • Coordinating Drug Refills
  • Wound Care
  • Updating Medical Records
  • Clear Communication
  • Cleaning and Organizing
  • Medication Administration
  • Time Management
  • Blood and Tissue Collection
  • Decision Making
  • Multitasking and Prioritization
  • Clinical and Operational Judgement
  • Examination Preparation
  • Operating EKG Equipment
  • Completing Insurance Forms
  • Critical Thinking
  • Procedure Assistance
  • Cleaning and Sanitizing
Education and Training
Castle Park Senior High School Chula Vista, CA Expected in 06/2002 High School Diploma : - GPA :
UEI Chula Vista, CA, Expected in : - GPA :
21St Century Oncology - Medical Assistant
Jacksonville, FL, 01/2021 - Current
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Documented notes during patient visits.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Responded to patient callbacks and phone-in prescription refill requests.
Sunrise Senior Living - Medication Aide
Issaquah, WA, 06/2016 - 09/2020
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Administered scheduled drugs, including narcotics under direct supervision of licensed nurse.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Assisted patients with personal care to alleviate burden on family members.
  • Researched medications to better understand properties and interactions with other drugs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Performed wellness observations, documenting side effects for clinical follow-up.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Promoted clean and sanitary environment by maintaining department equipment.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Assessed patient needs in response to medications.
  • Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
  • Prepared 50+ various medications per shift to distribute to patient orally, topically or through inhalation.
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Home Instead - Caregiver
Destin, FL, 10/2015 - 06/2016
  • Supported bathing, dressing and personal care needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed safe lifting and transferring techniques to transport residents.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained detailed records of services performed on clients.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with maintaining good personal hygiene.
  • Monitored health and well-being of clients and reported significant health changes.
  • Laundered clothing and bedding to prevent infection.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Helped clients get in and out of beds and wheelchairs.
Consulate Health Care - Residential Assistant
Indianapolis, IN, 05/2015 - 10/2015
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
  • Assisted with support services and coordinated activities and resident programming.
  • Taught independent living skills to assist individuals with completing day-to-day tasks.
  • Participated in departmental, organizational and community meetings.
  • Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
  • Responded to crises within building quickly to reduce potential for harm.
  • Maintained clean and sanitary living environment for residents.
  • Maintained behavior management checklist and recorded daily data.
  • Motivated clients to participate in new activities to broaden skills.
  • Transported clients to recreational and leisure activities.
Century Park Associates - Laundry Aide
Paducah, KY, 10/2012 - 05/2015
  • Received and sorted articles by type, color and degree of soil.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Folded clean laundry and placed into stacks in specified areas for distribution.
  • Inspected laundry for damage or stains to repair or pre-treat.
Brink's Incorporated - Customer Service Representative
Silverton, OR, 12/2009 - 07/2012
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
U.S. Physical Therapy - Medical Office Assistant
City, State, 04/2004 - 08/2005
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Compiled and coded patient information or data in appropriate computer system.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Maintained confidentiality of records relating to clients' treatment
  • Ordered and maintained supply inventory for medical office.
  • Scheduled appointments for patients via phone and in person.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Registered patients and scheduled appointments.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Assisted with referrals and prepared medical records for patients.

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Resume Overview

School Attended

  • Castle Park Senior High School
  • UEI

Job Titles Held:

  • Medical Assistant
  • Medication Aide
  • Caregiver
  • Residential Assistant
  • Laundry Aide
  • Customer Service Representative
  • Medical Office Assistant


  • High School Diploma

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