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medical assistant resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented and knowledgeable medical assistant and medical billing skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Experienced billing and coding with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Skills
  • Medical office administration
  • Insurance claims
  • Monitoring Patient Progress
  • Infection Control and Aseptic Procedures
  • Completing Insurance Forms
  • Companionship and Emotional Support
  • Using a centrifuge
  • Feeding assistance expert
  • Efficient and reliable team player
  • Wound care specialist
  • Direct Patient Care
  • Ambulating and repositioning patients
  • OB/GYN procedures
  • EMR / EHR
  • Simple Dressings
  • Inventory and Supply Management
  • Diagnostic Equipment Expertise
  • Medical Billing and Coding
  • Indirect Patient Care
  • Dementia and Alzheimer's knowledge
  • Patient Assessments
  • Culinary talent
  • Medical Records Management
  • Hospice Care
  • Tube feedings and medications familiarity
  • Orthopedic splints
Work History
to Medical Assistant Mission Health System, Inc | Hendersonville, NC,
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected histories, vitals and current complaints via patient interviews.
  • Obtained pre- and post-treatment vital signs and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained all prescribed laboratory testing.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Identified test discrepancies.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Made appointments in IDX.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Ordered and prepared reagents and supplies.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Documented all maintenance and repairs in timely fashion.
  • Measured patient pulse oximetry.
  • Offered age-appropriate patient care before, during and after exams.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Prepared initial patient charts for admission.
  • Completed fluoroscopy exams and other special procedures.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Tested and recorded blood glucose levels.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Operated cardiac imaging and monitoring equipment.
  • Scheduled and accompanied clients to medical appointments.
  • Measured patient spirometry.
  • Assisted physicians in follow-through of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Conducted machine safety checks according to facility policy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Attended required training, education and meetings.
  • Documented vital signs and health history for [Number] patients every [Timeframe].
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Escorted patients to examination rooms.
  • Monitored [Type] test accuracy using quality controls.
  • Ambulated, turned and positioned patients.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Participated in Continuous Quality Improvement (CQI) activities.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
12/2018 to Current Medical Billing and Collections Vikram S. Jayanty, M.D., P.A. | City, STATE,
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched, analyzed and settled 100 disputes per week.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Handled 50 outbound and inbound calls daily with goal of collecting owed debt.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Discussed options with delinquent clients in terms of proposed solutions.
  • Maintained high volume of calls to meet demands of busy group.
  • Processed payments and applied to customer balances.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Recorded all information regarding financial status of customers.
03/2015 to 12/2018 Medical Billing and Collections Patient Financial Services | City, STATE,
  • Achieved daily goals of 65 + accounts a day through effective use of time and collection skills.
  • Achieved performance goals on consistent basis.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched, analyzed and settled 65+ accounts per day.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Handled 65+ outbound and inbound calls daily with goal of collecting owed debt.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Maintained high volume of calls to meet demands of busy group.
  • Processed payments and applied to customer balances.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Collected documents and made portfolios for collections accounts.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Recorded all information regarding financial status of customers.
Education
Expected in 05/1985 to to High School Diploma | Bartlesville High School, Bartlesville, OK GPA:
Expected in to to Medical Assistant | Medical Assistant Concord Career College, Houston, TX, GPA:

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Resume Overview

School Attended

  • Bartlesville High School
  • Concord Career College

Job Titles Held:

  • Medical Assistant
  • Medical Billing and Collections
  • Medical Billing and Collections

Degrees

  • High School Diploma
  • Medical Assistant

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