LiveCareer-Resume

medical assistant resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Clean and professional
  • Merchandising
  • Good communication skills
  • Computer literate
  • Employee training
  • Team leadership experience
  • Results-oriented mindset
  • Quality Assurance
  • Conflict resolution
  • Driving business growth
Experience
07/2022 to Current Medical Assistant Fairfield Medical Center | Lancaster, OH,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
05/2021 to Current Shift Manager/Key Holder Nestle International | Chandler, AZ,
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Calculated bill totals and tax amounts.
  • Recommended improvements to store procedures.
03/2014 to 05/2021 Shift Manager City Of Emeryville, Ca | Emeryville, CA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Interviewed, hired and trained new employees.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Documented receipts, employee hours and inventory movement.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Taught staff upselling techniques to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Assessed reports and adjusted workflows to realign with targets.
  • Promoted products, increasing customer base and market share.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
06/2012 to 08/2012 Lifeguard Wild Adventures Theme Park | City, STATE,
  • Kept watch over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Observed sections of assigned water zone of responsibility.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Adhered strictly to emergency action plans.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Used training and medical supplies to examine injured people and administer first aid.
Education and Training
Expected in 05/2013 to to High School Diploma | Lowndes High School, Valdosta, GA GPA:
Expected in to to | Medical Assisting Certificate Three Times The Love LLC, Valdosta, GA GPA:

Completed a 12 week class and received my certificate for Medical Assisting in November 2021.

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Resume Overview

School Attended

  • Lowndes High School
  • Three Times The Love LLC

Job Titles Held:

  • Medical Assistant
  • Shift Manager/Key Holder
  • Shift Manager
  • Lifeguard

Degrees

  • High School Diploma
  • Some College (No Degree)

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