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Medical Assistant Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Motivated [Job Title] offering [Number] years of experience in insurance sales within banking environments. Accomplished professional with active [Area of certification] licensure. Trains and coaches [Job title] performance, maximizing productivity and performance. Talented at building and maintaining strong network relationships and strong referral partnerships.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
05/2019 to Current Medical Assistant Beth Israel Lahey Health | Haverhill, MA,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Measured patient peak flows to improve workflow efficiency.
03/2017 to 01/2021 Cleaning Assistant Marsden Holding Llc | Seadrift, TX,
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Took rugs and mats from interior floors to beat dust outside of building.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
01/2017 to 06/2019 Customer Service Associate Butler Technical Group | West Lafayette, IN,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Relayed productive customer feedback to marketing teams.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Shared detailed information regarding options to help customers make decisions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
02/2017 to 08/2018 Insurance Agent One Nevada Credit Union | Reno, NV,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Developed insurance cross-selling opportunities in partnership with [Job titles].
  • Maintained business portfolio worth $[Number] by promoting and selling policies valued between $[Number] and $[Number].
  • Delivered effective, informative financial presentations to large groups in effort to build lucrative client base and improve customers' financial well-being.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Provided quick turnaround time when customers called with questions, usually within [Number] hours.
Education and Training
Expected in 12/2015 High School Diploma | INMACULADA, MEDELLIN, COLOMBIA, GPA:
Expected in 06/2017 | MEDICAL ASSISTANT NURSING PROGRAM, WEST PALM BEACH, GPA:

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Resume Overview

School Attended
  • INMACULADA
  • NURSING PROGRAM
Job Titles Held:
  • Medical Assistant
  • Cleaning Assistant
  • Customer Service Associate
  • Insurance Agent
Degrees
  • High School Diploma