medical assistant resume example with 16 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly enthusiastic customer service professional with 15+ years client interface experience.
Motivated customer service representative eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specializing in quality, speed, and performance improvements.
Personable and responsible Cashier with 15+ years in retail and customer service. Solid team player with upbeat, positive attitude.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
Time management skills
Store maintenance ability
Detail-oriented
Dependable and reliable
Customer service expert
Strong communication skills
Flexible schedule
Organized
Courteous demeanor
Excellent multi-tasker
Sharp problem solver
Active listening skills
Large cash/check deposits expert
Effective team player
Cheerful and energetic
Excellent communication
Client-focused
Quick learner
Positive learning process
Patience
Goal oriented
Willingness to learn
Perseverance and motivation
Confidence
Ability to work under pressure
Experience
08/2008 to 10/2015Medical AssistantGila River Health Care | Sacaton, AZ,
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Trained patients on how to properly operate their medical equipment.
Completed preventative maintenance, inspections and electrical safety testing.
Documented resident records on daily flow sheets.
Measured and monitored patient EKGs.
Administered simple range of motion exercises.
Cleaned and disinfected chairs and equipment according to facility policy.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
05/2002 to 07/2007DispatcherAmbulnz | Bronx, NY,
Updated records of orders in physical and electronic database.
Trained, coached and motivated employees to maintain compliance with procedures, standards and performance objectives.
Tracked all changes in computer system.
Monitored dispatch board and adjusted call priorities.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Maintained current knowledge of all personnel in the field and all completed deliveries or delays.
Immediately reported fires, accidents and other safety hazards.
2001 to 04/2003Pharmacy TechnicianAya | Sparks, NV,
Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
Received, reviewed, dispensed, and labeled over [Number] prescriptions daily with expert accuracy.
Prepared medication labels with item name and quantity.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Efficiently processed cash register transactions for new and refilled prescription orders.
Restocked shelves and prepared expired drugs for return.
Communicated with insurance companies for billing purposes.
Prepared and submitted claims to insurance companies for payment.
Answered patient questions regarding medication.
Maintained clean and organized pharmacy shelving and work areas.
Compiled customer demographic, allergy and medical history background.
Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
06/1998 to 10/2000Head CashierBlain Supply, Inc. | Watertown, WI,
Restocked workstation with supplies and ensured that any out of stock items were communicated to the manager.
Counted and verified cash amounts at the start of each shift and balanced funds at the end of each shift.
Balanced the cash register at the end of each shift and ensured that any discrepancies were resolved.
Bagged purchased items properly to prevent delicate products from breakage.
Issued receipts for purchases and gifts.
Answered customer quests, provided store information and escorted to desired store areas.
Cleaned and organized register counters.
Managed money under the till of register and made frequent money transactions for customers.
Worked overtime shifts during busy periods.
Weighed food to determine correct pricing.
Worked with customer service to resolve issues.
Processed credit card payments and ensured customers signed counter slips.
Tendered change and receipts to customers and actively monitored self-checkout systems.
Investigated and resolved customer complaints in a professional and timely manner.
Operated cash register with proficiency.
Carried bags and offered other forms of assistance to elderly patrons and customers who needed extra help.
Provided a high level of service by helping customers to find the specific products that they wanted.
Education and Training
Expected in 2001 to to High School Diploma | Governor Thomas Johnson High School, Frederick, MdGPA:
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