medical assistant resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Reliable Medical Support professional with four years of experience in ob/gyn environment. Expertly assist with office operations and physician support by gathering patient information, intake and procedure set up and assisting. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

  • Monitoring Patient Progress
  • Inventory and Supply Management
  • Infection Control and Aseptic Procedures
  • Medical office administration
  • Companionship and Emotional Support
  • Compassionate caregiver
  • Assisting with physical exams
  • OB/GYN procedures
  • Trustworthy companion
Delta College Covington, LA Expected in 05/2017 Medical Assistant : Medical Assisting - GPA :
Northwestern State University of Louisiana Natchitoches, LA Expected in No Degree : Biology - GPA :
Covington High School Covington, LA Expected in High School Diploma : - GPA :
Work History
Gila River Health Care - Medical Assistant
Sacaton, AZ, 02/2018 - Current
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Obtained all prescribed laboratory testing.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Taught patients about medications, procedures and care plan instructions.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Ambulated, turned and positioned patients.
Ace Cash Express Inc - Sales Associate
Pittsburgh, PA, 03/2014 - 08/2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

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  • Maintained records related to sales, returns and inventory availability.
  • Achieved perfect attendance and on-time record.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Prepared large cash deposits with zero discrepancies.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Landry's - Lead Barista
Hoboken, NJ, 10/2007 - 02/2016
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Upsold specialty items with beverages, increasing store sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Utilized Software to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
  • Designed and adjusted work schedules to meet business demands.

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  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created new training guidelines, and provided staff orientation and training.

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Resume Overview

School Attended

  • Delta College
  • Northwestern State University of Louisiana
  • Covington High School

Job Titles Held:

  • Medical Assistant
  • Sales Associate
  • Lead Barista


  • Medical Assistant
  • No Degree
  • High School Diploma

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