medical assistant resume example with 4+ years of experience

Jessica Claire
Medical Assistant/Receptionist
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I'm a dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.

  • Obtaining vital signs and medical history
  • Injections, EKGs, capillary puncture and Venipuncture
  • Collecting specimens and sending them to the laboratory
  • Bookkeeping, scheduling appointments, and billing
  • Preparing and handling medical equipment and instruments
  • Proficient at Word and Excel
  • Working knowledge of Epic, DocuTap, and eClinicalWorks
  • Updating Medical Records
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
Work History
Medical Assistant, 05/2021 to Current
ClinicaDenver, CO,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prioritized incoming patients by degree of injury or illness.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Customer Service Representative, 10/2016 to 01/2020
Maximus, Inc.West Fargo, ND,
  • Communication between finance companies and towing companies
  • Answer phone calls for towing companies, finance companies, 3rd parties, as well as customers
  • Writing professional paragraphed updates from our repossession companies and sending them to the finance companies
  • Word and Excel to organize all the updates and accounts.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 50 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided back up for customer service managers.
Counter/Deli, 09/2018 to 03/2019
PetcoBozeman, MT,
  • Prepared salads, soups and sandwiches for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Accurately operated cash register to process customer payments.
Clerk, 06/2015 to 08/2015
Fort Hunter LiggettCity, STATE,
  • I helped the front desk receptionist with organizing papers, answered the phone as needed
  • Also helped out the police officers as needed with paperwork or cleaned up their offices when asked.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Medical Assisting Program: , Expected in to Carrington College - Citrus Heights, CA
Diploma: , Expected in to El Dorado High School - Placerville, CA

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Resume Overview

School Attended

  • Carrington College
  • El Dorado High School

Job Titles Held:

  • Medical Assistant
  • Customer Service Representative
  • Counter/Deli
  • Clerk


  • Medical Assisting Program
  • Diploma

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