Dedicated and empathetic Medical Assistant offering 20 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
HIPAA compliance
Charting expertise
Documentation procedures
Patient skin and nail care
Understands medical procedures
Proper sterilization techniques
Wound care and irrigation
Quick problem solver
Advanced radiology knowledge
Vital sign monitors
Preparing specimens and samples
Restocking lab supplies
Patient scheduling
Specimens collection and processing
Sterile technique
Bilingual in Spanish
Patient-handling equipment
Conflict resolution abilities
Stocking supplies
Reliable transportation
Customer Service
Medical terminology
X-ray
Surgery scheduling
Experience
01/2017 to Current
Medical AssistantHospital Sisters Health System - Corporate – Altamont, IL,
Assisted physicians by preparing patients for procedures, such as partial and complete nail removals, and injections.
Recorded patient histories and filed supporting clinical data and diagnosis.
Performed x-ray to assist diagnosis.
Tracked and managed inventory for exam rooms and expiration logs.
Completed and submitted clinical documentation in accordance with agency guidelines.
Sterilized medical equipment after each procedure.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Prepared equipment, positioning patients for invasive procedures such as permanent nail removal and minor office surgeries.
Completed clinical documentation in accordance with agency guidelines.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Escorted patients to examination rooms and documented medical histories.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Prepared patients for examinations, taking vital signs and updating medical histories.
Prepared prescription refill requests on behalf of physician to prevent lags.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Sterilized medical instruments to streamline procedural use.
Educated patients about medications, procedures and physician's instructions.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Acted as liaison between physician and patient, answering questions and delivering test results.
Kept facility stocked with necessary supplies, equipment and instruments.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
11/2009 to 12/2014
Practice Manager/Medical AssistantHospital Sisters Health System - Corporate – De Pere, WI,
Mentored and coached interns and newly hired team members on office procedures and computer systems.
Communicated with patients with compassion while keeping medical information private.
Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
Motivated staff by offering direction and providing constructive feedback.
Complied with DOT, OSHA and HIPAA regulations.
Addressed any patient or team member concerns immediately.
Ordered all supplies needed and kept tabs on inventory levels to reduce expenses.
Consulted with clinicians to develop business strategy, to be serve the employers that we serviced.
Cultivated close working relationships with the entire staff, including Physicians , and Medical Assistant.
Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
Developed and implemented policies and procedures for the facility, under Dot regulations
Created and maintained electronic record management (EMR) systems to store data and develop reports.
Developed policies to align procedures with medical assistants , for following dot and non-dot state and federal guidelines.
Resolved conflicts promptly among physicians, medical assistant and companies to keep on task.
Directed daily operations at facility caring for more than 8 individuals.
Recruited well-qualified candidates to fill vacancies and offer excellent care.
Worked closely with Operations Manager to maintain day-to-day operations.
Educated medical assistant on changes and policies under workers compensation.
01/2000 to 12/2009
Medical AssistantCaduceus Occupational Medicine – City, STATE,
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, and pulmonary function tests.
Recorded patient histories and filed supporting clinical data and diagnosis.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Processed and produced x-ray, drug screens, breath alcohol, hearing test, visions test, to assist in hiring for new employees.
Reported current physical and drug testing results to appropriate sources.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Maintained and calibrated lab instruments and equipment to streamline use.
Completed and submitted clinical documentation in accordance with agency guidelines.
Sterilized medical equipment after each procedure.
Prepared equipment, positioning patients for invasive procedures such as lacerations.
Printed and filed examination data records according to HIPAA patient standards.
Education and Training
Expected in 06/1990
J.D.: Medical Assisting National Education Center - Philadelphia, PA, GPA:
Diploma
Expected in 06/1988
High School Diploma: Olney High School - Philadelphia, PA, GPA:
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