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Medical Assistant Resume Example

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MEDICAL ASSISTANT
Summary
Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
Skills
CPR certification Creative problem solver Medical terminology knowledge Exceptional communication skills Patient-focused care MS Windows proficient Efficient and reliable team player Quick learner Bilingual (Spanish) Multi-line phone talent Strong client relations
Experience
CenikorJune 2014 to March 2015Medical Assistant
Houston, TX
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Assessed patients and documented their medical histories.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Authorized drug refills and provided detailed prescription information to pharmacies.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Took and recorded patients\' temperature, pulse and blood pressure.
KIPPOctober 2015 to CurrentTeacher Assistant
Houston, TX
. -Coverage for teachers.
-Assist at the front office answering in bound and out bound calls.
- Answer parents questions.
-Change bulletin boards every 3 weeks.
-Run errands for the school.
-Laptop inventory.
M.A.S.H ProgramSeptember 2012 to October 2012Medical Screener
Houston, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Answered a constant flow of customer calls with up to 15 calls in queue per minute.
Sanford Brown CollegeJanuary 2011Medical Assistant
Houston, TX
Skills
blood pressure, injections, patient care, patient flow, urinalysis, vital signs
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Resume Overview

Companies Worked For:

  • Cenikor
  • KIPP
  • M.A.S.H Program
  • Sanford Brown College

Job Titles Held:

  • Medical Assistant
  • Teacher Assistant
  • Medical Screener

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