Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Infection Control and Aseptic Procedures
Chronic Disease Management
Intuit QuickBooks
Medical Billing and Coding
Grooming and Bathing Assistance
Lab Equipment Operation
Vital Signs Measurement
Indirect Patient Care
Patient Scheduling
Charting Expertise
Patient Care
HIPAA Compliance
Respiratory Equipment Training
Appointment Setting
Stocking Supplies
Injections
Proper Sterilization Techniques
Insurance Knowledge
Electrocardiogram (EKG/ECG)
Vital Sign Monitors
Wound Care and Irrigation
Patient Management
Communicating with Patient Families
Medical Equipment Instruction
Charting and Clinical Documentation
Completing Insurance Forms
Advanced Anatomy Knowledge
Preparing Specimens and Samples
Simple Dressings
Patient Toileting
Insurance Claims
Experience
Medical Assistant, 10/2020 to 01/2021 Select Medical Corporation – Arlington, VA,
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Kept facility stocked with necessary supplies, equipment and instruments.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Assessed, documented and monitored vital signs for more than 20-30 patients per day.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Printed and filed examination data records according to HIPAA patient standards.
Used software to process patient payments and update accounts.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Prepared prescription refill requests on behalf of physician to prevent lags.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Medical Receptionist, 06/2017 to 09/2020 Memorial Healthcare – Saginaw, MI,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Prepared and sent financial statements to support bookkeeping functions.
Handled all office supply ordering including ink cartridges, toner and paper
Informed patients of financial responsibilities prior to rendering services.
Took messages from patients and promptly relayed to appropriate staff.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Updated group medical records and technical library to support smooth office operations.
Straightened up waiting room to maintain neat and organized space.
Direct Support Professional, 07/2011 to 08/2015 Elwyn – Santa Rosa, CA,
Administered necessary medications as directed by care plan.
Tracked and reported clients' progress based on observations and conversations.
Improved patient outlook and daily living through compassionate care.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Monitored client's well-being, safety and comfort under direction of physician.
Transported clients to doctor's appointments and other related errands.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Maintained clean and well-organized environment to promote client happiness and safety.
Documented client progress in charts and logbooks.
Enhanced patient wellbeing by supporting participation in recreational activities.
Helped clients with personal needs from exercise to bathing and personal grooming.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Internship Student, 02/2010 to 09/2010 Shannon Clinic – City, STATE,
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Partnered with nurses to assess patient history, concerns and complete physical examination.
Adhered to strict security protocols to protect confidentiality of all data.
Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
Maintained records of reported hours to support accurate payroll administration.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Recorded vital signs and medical history for every patients every 30-45 min.
Assisted back office patient processes to reduce customer wait time.
Prepared patients for examinations, taking vital signs and updating medical histories.
Evaluated and reported current equipment inventory to appropriate sources.
Communicated with medical transcriptionists regarding patient medical records.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted with technical treatments and entered information within patient records and charts.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Contacted pharmacies to submit and refill patients' prescriptions.
Sterilized medical equipment after each procedure.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Education and Training
High School Diploma: , Expected in 05/2008 Wall High School - Wall, TX GPA:
Certified Medical Assistant: Medical Assisting, Expected in 09/2010 American Commercial College - San Angelo, TX GPA:
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