Dedicated, resourceful, hardworking, empathetic and reliable Medical Assistant offering 7+ years in direct patient care and medical office experience. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Strong knowledge and proficiency of Microsoft Office and eClinical Works. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Skilled with technical, clerical and patient support. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Strong interpersonal communication effectively dealing with patients and staff alike. Detailed understanding of medical office and regulatory obligations concerning it. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Charting expertise
Proper sterilization techniques
Inventory and supply management
Data entry
First aid
Preparing specimens and samples
Specimens collection and processing
Medical terminology knowledge
Communicating with patient families
HIPAA compliance
Professional bedside manner
Documentation procedures expert
Understands medical procedures
Stocking supplies
Medical terminology
Sterile technique
Vital sign monitors
Analytical decision-making skills
Quick problem solver
Calm and level-headed under duress
Clinical applications
Customer Service
Team management and supervision
Patient scheduling
Microsoft Office
Scheduling and calendar management
Database entry
Scanning and copying
Document editing
Critical thinking
Spreadsheet development
Mail management
Time management
Inventory Management
Experience
Medical Assistant, 11/2013 - Current Canyon View Medical Group – Spanish Fork, UT,
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Completed basic physical assessments to provide optimal care.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for more than 40 patients per day.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Kept facility stocked with necessary supplies, equipment and instruments.
Prepared prescription refill requests on behalf of physician to prevent lags.
Administered rapid tests such as Flu and Strep to help clinical staff assess conditions.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Printed and filed examination data records according to HIPAA patient standards.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Groomer/Customer Service and Sales, 05/2010 - 10/2017 Jason's Deli – Gilbert, AZ,
Delivered consistent customer service to pet owners, effectively increasing repeat business.
Consulted with owners and made recommendations on individual grooming needs of pets.
Maintained clean and orderly play yards, kennels and cages.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Washed, groomed and trimmed each animal to enhance coat health.
Consulted with clients about desired cuts and styles for individual animals.
Assessed customer needs and upsold products and services to maximize sales.
Educated customers on special pricing opportunities and company offerings.
Assistant Manager, 10/2009 - 12/2009 Yankee Candle – City, STATE,
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Client Customer Care Administrator, 04/2007 - 05/2009 Rockland Bakery – City, STATE,
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Tracked down sources of special products and services to meet customers' special needs.
Communicated information to customers about product quality, value and style.
Pleasantly greeted and welcomed customers to establishment prior to taking food order.
Received food orders from guests via telephone and accurately relayed orders to service attendants.
Provided tracking details and resolved problems for customers.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Obtained customer information from phone calls and email communication and entered in into computer to update internal records.
Verified client information and validated data before creating shipping paperwork and internal documents.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Handled incoming calls with friendly and cheerful attitude for organization using multi-line system.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Supported office clerical functions using word processing and other software, email and office machines.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Complied with confidentiality regulations in handling customer information.
Delivered customer support and service experiences to promote more effective office environment.
Kept office records organized and supplies well-stocked for optimal team performance.
Contacted customers about changes or updates in accounts, efficiently communicating potential problems.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Education and Training
Associate of Arts: Health Sciences/Healthcare Management, Expected in 2022 - Indian River State College - Vero Beach, FL, GPA:
Medical Assistant: , Expected in 12/2013 - Adult And Community Education - Vero Beach, FL, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
