Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Venipuncture and phlebotomy
Documentation procedures expert
HIPAA compliance
Able to lift [Number] pounds
Charting expertise
Inventory and supply management
Wound care and irrigation
Patient toileting
Patient feeding
Catheter change and preparation
Grooming and bathing assistance
Understands medical procedures
Patient skin and nail care
Advanced anatomy knowledge
Professional bedside manner
Analytical decision-making skills
Lab equipment setup
Understands mobility assistance needs
Phlebotomy
Bilingual in [languages]
Restocking lab supplies
Communicating with patient families
Knowledge of hemodynamic pressure
Electrocardiography (EKG)
Fluent in [Languages]
Quick problem solver
EKG set up and monitoring
Clinical applications
Cardiac anatomy and physiology awareness
Data entry
Certified in Basic Life Support (BLS)
Calm and level-headed under duress
Patient scheduling
First aid
Sterile technique
Medical terminology knowledge
Foley catheters
IV discontinuation
Conflict resolution abilities
Education and Training
Montgomery CollegeTakoma Park, MDExpected in 05/2021 ā āAssociate of Science:Nursing - GPA:
Montgomery CollegeRockville, MDExpected in 05/2005 ā āAssociate of Arts:General Education - GPA:
Experience
Kaweah Health Care District - Medical Assistant Tulare, CA, 02/2019 - Current
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Completed clinical procedures and gathered patient data for interpretation by physician.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Educated patients about medications, procedures and physician's instructions.
Scheduled appointments for patients via phone and in person.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Improved patient care and daily task efficiency resulting in smoother operations.
Performed routine tests such as urine dip stick, vision and hearing tests.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Answered appointment calls to streamline office operations.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Assisted with technical treatments and entered information within patient records and charts.
Escorted patients to examination rooms and documented medical histories.
Identified operational improvements to drive efficiency and quality of care.
Monitored patient stability by checking vital signs and weight.
Printed and filed examination data records according to HIPAA patient standards.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Used [Type] software to process patient payments and update accounts.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Maintained clean and organized work area with adequate supplies and reagents.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Communicated with medical transcriptionists regarding patient medical records.
Requested scripts from doctors and verified insurance and coding.
Completed clinical documentation in accordance with agency guidelines.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Recorded patient histories and filed supporting clinical data and diagnosis.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Acted as liaison between physician and patient, answering questions and delivering test results.
Communicated with patients by phone and via written correspondence.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Fredbeans - Bookkeeper Mechanicsburg, PA, 12/2007 - Current
Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
Reconciled all bank and credit card accounts monthly.
Compiled budget documents and monitored costs to maintain control systems.
Reviewed purchase documents and company receipts for reconciliation with statements.
Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
Assisted senior leadership by processing [Type] documents within anticipated timeframes.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Reconciled all bank and credit card accounts monthly.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Implemented program to create daily spreadsheets and streamline financial reporting.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Reviewed purchase documents and company receipts for reconciliation with statements.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Completed daily computer backups, checked for viruses and updated programs.
Processed customer payments and set up payment plans.
Processed incoming payments worth up to $[Amount], confirming information to maintain [Number]% accuracy.
Ray Dickler - Au Pair City, STATE, 06/1999 - 12/2001
Assisted children with homework and implemented school material in practical, everyday activity.
Encouraged safe, positive behavior by redirecting children to take positive action.
Cooked nutritious meals to promote healthy diet and nutrition.
Minimized TV and mobile device time by engaging children with games and physical books.
Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
Kept parents' contact information, emergency services phone number and childās health history on hand in case of emergency situations.
Regulated children's schedules to balance rest, learning and play.
Accompanied family vacations to provide nonstop childcare services.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
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