(555) 432-1000,
Montgomery Street, San Francisco, CA 9XXX5

Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Venipuncture and phlebotomy
  • Documentation procedures expert
  • HIPAA compliance
  • Able to lift [Number] pounds
  • Charting expertise
  • Inventory and supply management
  • Wound care and irrigation
  • Patient toileting
  • Patient feeding
  • Catheter change and preparation
  • Grooming and bathing assistance
  • Understands medical procedures
  • Patient skin and nail care
  • Advanced anatomy knowledge
  • Professional bedside manner
  • Analytical decision-making skills
  • Lab equipment setup
  • Understands mobility assistance needs
  • Phlebotomy
  • Bilingual in [languages]
  • Restocking lab supplies
  • Communicating with patient families
  • Knowledge of hemodynamic pressure
  • Electrocardiography (EKG)
  • Fluent in [Languages]
  • Quick problem solver
  • EKG set up and monitoring
  • Clinical applications
  • Cardiac anatomy and physiology awareness
  • Data entry
  • Certified in Basic Life Support (BLS)
  • Calm and level-headed under duress
  • Patient scheduling
  • First aid
  • Sterile technique
  • Medical terminology knowledge
  • Foley catheters
  • IV discontinuation
  • Conflict resolution abilities
Education and Training
Montgomery College Takoma Park, MD Expected in 05/2021 Associate of Science : Nursing - GPA :
Montgomery College Rockville, MD Expected in 05/2005 Associate of Arts : General Education - GPA :
Kaweah Health Care District - Medical Assistant
Tulare, CA, 02/2019 - Current
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Answered appointment calls to streamline office operations.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Escorted patients to examination rooms and documented medical histories.
  • Identified operational improvements to drive efficiency and quality of care.
  • Monitored patient stability by checking vital signs and weight.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Used [Type] software to process patient payments and update accounts.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Requested scripts from doctors and verified insurance and coding.
  • Completed clinical documentation in accordance with agency guidelines.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Communicated with patients by phone and via written correspondence.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Fredbeans - Bookkeeper
Mechanicsburg, PA, 12/2007 - Current
  • Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
  • Reconciled all bank and credit card accounts monthly.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
  • Assisted senior leadership by processing [Type] documents within anticipated timeframes.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
Trek Bicycle Corp - Bookkeeping Assistant
Madison, WI, 01/2002 - 09/2005
  • Reconciled all bank and credit card accounts monthly.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Processed customer payments and set up payment plans.
  • Processed incoming payments worth up to $[Amount], confirming information to maintain [Number]% accuracy.
Ray Dickler - Au Pair
City, STATE, 06/1999 - 12/2001
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Regulated children's schedules to balance rest, learning and play.
  • Accompanied family vacations to provide nonstop childcare services.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Supervised children during parental absences.

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School Attended

  • Montgomery College
  • Montgomery College

Job Titles Held:

  • Medical Assistant
  • Bookkeeper
  • Bookkeeping Assistant
  • Au Pair


  • Associate of Science
  • Associate of Arts

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