Personable Medical Assistant bringing 1 year of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Skills
HIPAA Compliance
Multitasking and Prioritization
Appointment Scheduling
Time Management
Updating Medical Records
Cleaning and Sanitizing
Check-In and Check-Out Procedures
Coordinating Drug Refills
Diagnostic Testing
Experience
07/2021 to Current
Medical AssistantOhio Health – Ashland, OH,
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Measured vital signs and took medical histories to prepare patients for examination.
Responded to patient callbacks and phone-in prescription refill requests.
Documented notes during patient visits.
Labeled and completed lab requisitions using ICD and CPT coding.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
06/2020 to 07/2021
Unit AssistantAmita Health – Madison Heights, MI,
Adhered to company policies and compliance regulations to protect patient confidentiality.
Mentored nursing staff and set unit goals and standards.
Stocked medical supplies, medications and equipment to maintain essential items for unit.
Communicated with patients with compassion while keeping medical information private.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
07/2012 to 06/2021
BartenderRunning Y Properties – Klamath Falls, OR,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Trained new bartenders on drink preparation and upselling techniques.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Checked identification of guests to verify age requirements for alcohol purchase.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
06/2017 to 07/2020
Medical InterpreterDuke University – Durham, NC,
Interpreted verbal and written information during examinations, tests and treatments.
Assisted healthcare workers by translating telephone conversations with patients and family members.
Responded to requests from healthcare staff or physicians for interpreter services.
Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
Wrote verbal patient instructions exactly as ordered by health professionals in patient's native language.
Liaised with healthcare providers, social work agencies and limited English-speaking communities to promote services.
Delivered real-time, accurate oral translations and interpretations for clients.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 08/2006 to to
High School Diploma: Berrien Springs High School - Berrien Springs, MI GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Certifications
Certified Clinical Medical Assistant (CCMA)
Certified medical interpreter, Beacon Memorial Hospital - 2018
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