Medical Assistant resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
EMR / EHR
Medical office administration
Health and Safety Management
Client Relationship
Medical terminology
Medical Records Management
Project Management
Work History
Nurse Assistant, 03/2021 to Current Hackensack University Medical Center – Totowa, NJ,
Collaborates with a clinical team by providing ongoing assistance to over 25 staff members to guarantee seamless hospital operations and optimal patient care
Exercise extreme attention to detail manage multiple patient records and record patient vitals
Work closely with Department & Operations Managers to identify and address pressing issues and initiate safe practices in the workplace
Fosters and maintains relationships with patients and their families to build trust, and contribute to increasing patient experience and satisfaction
Identifies and implements cost-saving initiatives to reduce office supplies costs by 25%
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Maintained and enforced strict and up to date cleanliness and social distancing policies regarding Covid-19 outbreaks to ensure the safety of both patients and staff members
Successfully handled challenging situations with ease that resulted in patient satisfaction
Medical Office Assistant, 07/2014 to 03/2021 Hackensack University Medical Center – Asbury Park, NJ,
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Managed and obtained detailed benefits information for all aspects of the treatment process including insurance verification
Assists with the interview process, including scouting for ideal candidates and, contacting staff referrals
Trained and mentored clinical staff with direct patient care, conflict management, soft skills, and professionalism through in-person training
Acted as a patient liaison and collaborated with the financial the to verify patient medical coverage to determine eligibility for available benefit coverage for genetic testing, and guided patients through the application process
Managed the resolution requests from patients, and their families in an efficient manner and directed escalated issues to the manager to resolve all problems quickly and accurately
Completed process improvement by identifying duplicate tickets and removing those from the queue which resulted in a 30% reduction of open tickets. Flagging these tickets correctly saved time spent researching them and attempting to locate the employee who logged the ticket
Acts as a go-to person who Coordinates Physician's meetings with 3rd party accounts prepared and managed peer to peer meetings for the appeal process
Responsible to monitor physician-patient schedules and patient procedure schedules. Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process, to ensure accuracy for medical billing
Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of the information
Complied with the standards for JCAHO, state, and other hospital regulations. Ensured and adhere to HIPPA all personal and private information such as medical records, social security numbers, driver’s license numbers, and income were kept confidential
Recognizes routine problems and recommends suggestions, ideas, and solutions. Troubleshoot routine problems, and raises irresolvable issues to a higher level
Updated physician and clinical team on patient needs and the status of benefit coverage and test process regularly to ensure continuity of patient care
Pulmonary Technician, 06/2012 to 07/2014 Spectrum Health – Muskegon, MI,
Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs
Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
Tracked findings of procedures such as EKGs using manual and automated recording devices
Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness
Updated subject matter knowledge by participating in educational opportunities and reading technical publications
Utilized variety of technical equipment, including stethoscopes, thermometers and sphygmomanometers, to meet patient needs and prescribed medical therapies
Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment
Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
Maintained and adjusted cardiology and pulmonary equipment
Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training
Proved successful working within tight deadlines and fast-paced atmosphere
Maintained energy and enthusiasm in fast-paced environment
Education
Bachelor Of Busines Management : Healthcare , Expected in Molloy College - Rockville Centre, NY GPA:
Master Of Health Administration: Healthcare , Expected in Molly College - Rockville Centre, NY, GPA:
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