Medical Assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • EMR / EHR
  • Medical office administration
  • Health and Safety Management
  • Client Relationship
  • Medical terminology
  • Medical Records Management
  • Project Management
Work History
Nurse Assistant, 03/2021 to Current
Hackensack University Medical CenterTotowa, NJ,

  • Collaborates with a clinical team by providing ongoing assistance to over 25 staff members to guarantee seamless hospital operations and optimal patient care
  • Exercise extreme attention to detail manage multiple patient records and record patient vitals
  • Work closely with Department & Operations Managers to identify and address pressing issues and initiate safe practices in the workplace
  • Fosters and maintains relationships with patients and their families to build trust, and contribute to increasing patient experience and satisfaction
  • Identifies and implements cost-saving initiatives to reduce office supplies costs by 25%
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Maintained and enforced strict and up to date cleanliness and social distancing policies regarding Covid-19 outbreaks to ensure the safety of both patients and staff members
  • Successfully handled challenging situations with ease that resulted in patient satisfaction
Medical Office Assistant, 07/2014 to 03/2021
Hackensack University Medical CenterAsbury Park, NJ,

  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Managed and obtained detailed benefits information for all aspects of the treatment process including insurance verification
  • Assists with the interview process, including scouting for ideal candidates and, contacting staff referrals
  • Trained and mentored clinical staff with direct patient care, conflict management, soft skills, and professionalism through in-person training
  • Acted as a patient liaison and collaborated with the financial the to verify patient medical coverage to determine eligibility for available benefit coverage for genetic testing, and guided patients through the application process
  • Managed the resolution requests from patients, and their families in an efficient manner and directed escalated issues to the manager to resolve all problems quickly and accurately
  • Completed process improvement by identifying duplicate tickets and removing those from the queue which resulted in a 30% reduction of open tickets. Flagging these tickets correctly saved time spent researching them and attempting to locate the employee who logged the ticket
  • Acts as a go-to person who Coordinates Physician's meetings with 3rd party accounts prepared and managed peer to peer meetings for the appeal process
  • Responsible to monitor physician-patient schedules and patient procedure schedules. Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process, to ensure accuracy for medical billing
  • Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of the information
  • Complied with the standards for JCAHO, state, and other hospital regulations. Ensured and adhere to HIPPA all personal and private information such as medical records, social security numbers, driver’s license numbers, and income were kept confidential
  • Recognizes routine problems and recommends suggestions, ideas, and solutions. Troubleshoot routine problems, and raises irresolvable issues to a higher level
  • Updated physician and clinical team on patient needs and the status of benefit coverage and test process regularly to ensure continuity of patient care

Pulmonary Technician, 06/2012 to 07/2014
Spectrum HealthMuskegon, MI,
  • Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
  • Tracked findings of procedures such as EKGs using manual and automated recording devices
  • Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness
  • Updated subject matter knowledge by participating in educational opportunities and reading technical publications
  • Utilized variety of technical equipment, including stethoscopes, thermometers and sphygmomanometers, to meet patient needs and prescribed medical therapies
  • Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
  • Maintained and adjusted cardiology and pulmonary equipment
  • Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Maintained energy and enthusiasm in fast-paced environment
Bachelor Of Busines Management : Healthcare , Expected in
Molloy College - Rockville Centre, NY
Master Of Health Administration: Healthcare , Expected in
Molly College - Rockville Centre, NY,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Molloy College
  • Molly College

Job Titles Held:

  • Nurse Assistant
  • Medical Office Assistant
  • Pulmonary Technician


  • Bachelor Of Busines Management
  • Master Of Health Administration

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: