Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Skills
Social Perceptiveness
Treatment Room Preparation
Examination Preparation
Medication Administration
Multi-line Telephone System Operation
Procedure Assistance
Multitasking and Prioritization
Problem Anticipation and Resolution
Decision Making
Operating EKG Equipment
Check-In and Check-Out Procedures
Product Scanning
Payment Processing
Cash Register Operations
Honest and Ethical
Feedback Acceptance
Daily workflows
Safety processes and procedures
Creative problem-solving
Account management
Complaint resolution
Cash Handling
Client Service
Sales expertise
Technical Support
Strong verbal and written communication
Staff education and training
Material loading and unloading
CRM Software
Verbal and Written Communication
Responding to Difficult Customers
Data Recording
Prioritization and Time Management
Data Entry
Microsoft Office
Problem Solving
Editing and Proofreading
Data Gathering
Calendar Management
Team Collaboration
Reliable and Punctual
Materials Organization
Business Documentation
Staff Training
Basic Bookkeeping
Work History
Medical Assistant, 06/2018 - Current Hackensack University Medical Center – Long Branch, NJ,
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Received, recorded and filed medical payments by check, cash and credit card.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Prepared and administered medications to alleviate patient symptoms.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Obtained client medical history, including medication information, symptoms and allergies.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed close working relationships with front office and back office staff.
Addressed and remedied all patient or team member issues.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Assisted cashier team with resolving problems and maintaining efficiency.
Managed special actions such as returns processing and payment reversals for team members.
Reviewed and resolved differences between accounting information and cash drawer.
Increased sales by offering advice on purchases and promoting additional products.
Shift Leader, 01/2019 - 02/2020 Roti – Northbrook, IL,
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Trained and mentored new employees to maximize team performance.
Created incentive programs and contests to support and award top performers.
Responded to and resolved customer questions and concerns.
Cashier Team Lead, 03/2016 - 06/2017 Gpm Investments – Indianapolis, IN,
Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Generated routine reports and professional correspondence.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma: , Expected in 06/2017 - Summit View High School - Riverside, GPA:
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