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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skills
  • Charting expertise
  • Understands medical procedures
  • Inventory and supply management
  • Customer Service
  • Quick problem solver
  • Maintaining accounting ledger
  • Data entry
  • Accounts payable and receivable
  • Friendly, positive attitude
  • Problem resolution
Experience
03/2019 to Current Medical Assistant Swift Refrigerated | Joliet, IL,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
10/2017 to 03/2019 Patient Representative Fairview Health Services | Golden Valley, MN,
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Supervised patient flow by checking in patients immediately upon arrival.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
01/2017 to 10/2017 Office Administrator Euronet Worldwide, Inc. | Leawood, KS,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Processed financial documents, contracts, expense reports and invoices.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Trained temporary workers for special projects while promoting service quality.
  • Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
05/2012 to 08/2017 Server Square One Concepts | Gilbert, AZ,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Set up tables and counters to prepare dining and serving areas.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Increased sales of high margin menu items through effective upselling.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Trained new servers on menu items and restaurant standards.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Education and Training
Expected in 06/2011 High School Diploma | South View High School, Hope Mills, NC GPA:
Expected in 02/2019 Certificate | Medical Assisting Fayetteville Technical Community College, Fayetteville, NC GPA:

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Resume Overview

School Attended

  • South View High School
  • Fayetteville Technical Community College

Job Titles Held:

  • Medical Assistant
  • Patient Representative
  • Office Administrator
  • Server

Degrees

  • High School Diploma
  • Certificate

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